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Record
Title
"Det är Lättare att Hantera en Stammis!" - En studie om frontpersonalens arbete, upplevelse och förutsättningar att hantera klagomål.
Type
Student Paper
Publ. year
2010
Author/s
Melin, Joakim; Srour, Firaz; Stjernström, Johan
Department/s
Department of Service Studies
In LUP since
2010-06-11
Downloads

Total This Year This Month
157 14 0
Downloads per country
Sweden 86 (57%)
United States of America 25 (16%)
Germany 12 (8%)
Taiwan (China) 7 (5%)
China 7 (5%)
Finland 3 (2%)
France 3 (2%)
Hong Kong (China) 2 (1%)
India 2 (1%)
Czechia 1 (1%)
Hungary 1 (1%)
Indonesia 1 (1%)
Viet Nam 1 (1%)
Russian Federation 1 (1%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

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Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Sun Jul 27 08:29:52 2025