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Record
Title
Bakom service recovery - En studie om hotelledningens arbete med att skapa förutsättningar för frontpersonalens klagomålshanteringsarbete
Type
Student Paper
Publ. year
2010
Author/s
Hedaiat, Alice; Sjöholm Ericson, Sara; Liedholm, Louise
Department/s
Department of Service Studies
In LUP since
2010-06-22
Downloads

Total This Year This Month
64 18 0
Downloads per country
Sweden 23 (36%)
United States of America 20 (31%)
Germany 5 (8%)
Taiwan (China) 2 (3%)
Singapore 2 (3%)
Netherlands (Kingdom of the) 2 (3%)
Hong Kong (China) 2 (3%)
India 2 (3%)
Canada 2 (3%)
Hungary 1 (2%)
Unknown 1 (2%)
China 1 (2%)
Indonesia 1 (2%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

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Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Wed Nov 19 08:29:22 2025