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Record
Title
The role of Customer experience in online retail quality: Investigating the effect of online customer experience on customer satisfaction and loyalty intentions
Type
Student Paper
Publ. year
2013
Author/s
Vafaeva, Lyudmila
Department/s
Department of Service Studies
In LUP since
2013-06-16
Downloads

Total This Year This Month
3590 226 13
Downloads per country

India 355 (10%)
United States of America 297 (8%)
Philippines 233 (6%)
United Kingdom of Great Britain and Northern Ireland 197 (5%)
Germany 166 (5%)
Indonesia 135 (4%)
Viet Nam 118 (3%)
Malaysia 103 (3%)
Sweden 103 (3%)
France 93 (3%)
Egypt 91 (3%)
Denmark 64 (2%)
Thailand 64 (2%)
Netherlands (Kingdom of the) 60 (2%)
Iran 59 (2%)
Nigeria 59 (2%)
Unknown 55 (2%)
South Africa 53 (1%)
Pakistan 51 (1%)
Mauritius 51 (1%)
Singapore 50 (1%)
Italy 49 (1%)
Zimbabwe 43 (1%)
Morocco 41 (1%)
Hong Kong (China) 40 (1%)
Greece 37 (1%)
Bulgaria 36 (1%)
Russian Federation 35 (1%)
China 35 (1%)
Turkiye 35 (1%)
Kenya 32 (1%)
Taiwan (China) 32 (1%)
Peru 32 (1%)
Finland 31 (1%)
Ireland 30 (1%)
Poland 29 (1%)
Saudi Arabia 29 (1%)
Sri Lanka 28 (1%)
Canada 27 (1%)
Ghana 27 (1%)
Austria 26 (1%)
Switzerland 21 (1%)
Australia 20 (1%)
Algeria 20 (1%)
Iraq 19 (1%)
Spain 19 (1%)
Myanmar 18 (1%)
Romania 17 (0%)
Bangladesh 16 (0%)
Croatia 15 (0%)
Nepal 14 (0%)
United Arab Emirates 14 (0%)
Belgium 13 (0%)
South Korea 12 (0%)
Tanzania, the United Republic of 10 (0%)
Malawi 10 (0%)
Trinidad and Tobago 10 (0%)
Uganda 9 (0%)
Tunisia 9 (0%)
Cyprus 9 (0%)
Zambia 8 (0%)
Portugal 8 (0%)
Botswana 8 (0%)
Ethiopia 7 (0%)
Lithuania 7 (0%)
Czechia 6 (0%)
Ukraine 6 (0%)
Norway 6 (0%)
New Zealand 6 (0%)
Latvia 6 (0%)
Macedonia 5 (0%)
Japan 5 (0%)
Brazil 5 (0%)
Malta 5 (0%)
Yemen 4 (0%)
Bosnia and Herzegovina 4 (0%)
Chile 4 (0%)
Iceland 4 (0%)
Hungary 4 (0%)
Suriname 3 (0%)
Fiji 3 (0%)
Libya 3 (0%)
Syrian Arab Republic 3 (0%)
Cote d'Ivoire 3 (0%)
Oman 3 (0%)
Estonia 3 (0%)
Mongolia 3 (0%)
Qatar 2 (0%)
Bahamas 2 (0%)
Uzbekistan 2 (0%)
Kyrgyzstan 2 (0%)
Panama 2 (0%)
Luxembourg 2 (0%)
Maldives 2 (0%)
Mexico 2 (0%)
Albania 2 (0%)
Belarus 2 (0%)
Burkina Faso 2 (0%)
Argentina 2 (0%)
Israel 1 (0%)
Colombia 1 (0%)
Ecuador 1 (0%)
Dominica 1 (0%)
Bolivia 1 (0%)
Cuba 1 (0%)
Lebanon 1 (0%)
Togo 1 (0%)
Slovakia 1 (0%)
Serbia 1 (0%)
Montenegro 1 (0%)
Angola 1 (0%)
Jamaica 1 (0%)
Azerbaijan 1 (0%)
Papua New Guinea 1 (0%)
Kazakhstan 1 (0%)
Mozambique 1 (0%)
Jordan 1 (0%)
Eswatini 1 (0%)
Saint Lucia 1 (0%)
Cambodia 1 (0%)
Costa Rica 1 (0%)
Aruba 1 (0%)
Slovenia 1 (0%)
Cameroon 1 (0%)
Gambia 1 (0%)
Rwanda 1 (0%)
Namibia 1 (0%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

About accessibility

Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Fri Oct 10 08:44:09 2025