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Record
Title
The role of Customer experience in online retail quality: Investigating the effect of online customer experience on customer satisfaction and loyalty intentions
Type
Student Paper
Publ. year
2013
Author/s
Vafaeva, Lyudmila
Department/s
Department of Service Studies
In LUP since
2013-06-16
Downloads

Total This Year This Month
3635 271 1
Downloads per country

India 356 (10%)
United States of America 304 (8%)
Philippines 234 (6%)
United Kingdom of Great Britain and Northern Ireland 198 (5%)
Germany 168 (5%)
Indonesia 136 (4%)
Viet Nam 119 (3%)
Sweden 103 (3%)
Malaysia 103 (3%)
France 93 (3%)
Egypt 92 (3%)
Thailand 64 (2%)
Denmark 64 (2%)
Netherlands (Kingdom of the) 63 (2%)
Iran 60 (2%)
Nigeria 59 (2%)
Unknown 55 (2%)
Pakistan 53 (1%)
South Africa 53 (1%)
Mauritius 51 (1%)
Singapore 50 (1%)
Italy 49 (1%)
Zimbabwe 43 (1%)
Morocco 42 (1%)
Hong Kong (China) 40 (1%)
Greece 37 (1%)
Bulgaria 36 (1%)
Turkiye 35 (1%)
China 35 (1%)
Russian Federation 35 (1%)
Peru 34 (1%)
Taiwan (China) 32 (1%)
Kenya 32 (1%)
Finland 31 (1%)
Poland 29 (1%)
Ireland 29 (1%)
Canada 29 (1%)
Saudi Arabia 29 (1%)
Sri Lanka 28 (1%)
Ghana 27 (1%)
Austria 26 (1%)
Algeria 22 (1%)
Switzerland 21 (1%)
Australia 20 (1%)
Iraq 19 (1%)
Myanmar 19 (1%)
Spain 19 (1%)
Romania 18 (0%)
Bangladesh 16 (0%)
Croatia 15 (0%)
Nepal 14 (0%)
United Arab Emirates 14 (0%)
Belgium 13 (0%)
South Korea 12 (0%)
Malawi 10 (0%)
Trinidad and Tobago 10 (0%)
Tanzania, the United Republic of 10 (0%)
Tunisia 9 (0%)
Cyprus 9 (0%)
Uganda 9 (0%)
Portugal 8 (0%)
Zambia 8 (0%)
Botswana 8 (0%)
Ethiopia 7 (0%)
Lithuania 7 (0%)
Czechia 6 (0%)
New Zealand 6 (0%)
Japan 6 (0%)
Ukraine 6 (0%)
Latvia 6 (0%)
Norway 6 (0%)
Brazil 5 (0%)
Macedonia 5 (0%)
Malta 5 (0%)
Iceland 4 (0%)
Yemen 4 (0%)
Hungary 4 (0%)
Chile 4 (0%)
Bosnia and Herzegovina 4 (0%)
Mongolia 3 (0%)
Oman 3 (0%)
Estonia 3 (0%)
Libya 3 (0%)
Fiji 3 (0%)
Cote d'Ivoire 3 (0%)
Syrian Arab Republic 3 (0%)
Suriname 3 (0%)
Argentina 2 (0%)
Burkina Faso 2 (0%)
Uzbekistan 2 (0%)
Panama 2 (0%)
Albania 2 (0%)
Kyrgyzstan 2 (0%)
Bahamas 2 (0%)
Luxembourg 2 (0%)
Belarus 2 (0%)
Maldives 2 (0%)
Mexico 2 (0%)
Qatar 2 (0%)
Angola 1 (0%)
Eswatini 1 (0%)
Rwanda 1 (0%)
Togo 1 (0%)
Gambia 1 (0%)
Jordan 1 (0%)
Serbia 1 (0%)
Mozambique 1 (0%)
Cambodia 1 (0%)
Cameroon 1 (0%)
Montenegro 1 (0%)
Papua New Guinea 1 (0%)
Ecuador 1 (0%)
Bolivia 1 (0%)
Lebanon 1 (0%)
Saint Lucia 1 (0%)
Kazakhstan 1 (0%)
Namibia 1 (0%)
Aruba 1 (0%)
Israel 1 (0%)
Cuba 1 (0%)
Slovenia 1 (0%)
Costa Rica 1 (0%)
Colombia 1 (0%)
Azerbaijan 1 (0%)
Slovakia 1 (0%)
Dominica 1 (0%)
Jamaica 1 (0%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

About accessibility

Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Fri Dec 5 08:34:38 2025