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Record
Title
The role of Customer experience in online retail quality: Investigating the effect of online customer experience on customer satisfaction and loyalty intentions
Type
Student Paper
Publ. year
2013
Author/s
Vafaeva, Lyudmila
Department/s
Department of Service Studies
In LUP since
2013-06-16
Downloads

Total This Year This Month
3507 143 12
Downloads per country

India 344 (10%)
United States of America 274 (8%)
Philippines 230 (7%)
United Kingdom of Great Britain and Northern Ireland 195 (6%)
Germany 162 (5%)
Indonesia 134 (4%)
Viet Nam 112 (3%)
Sweden 102 (3%)
Malaysia 101 (3%)
France 91 (3%)
Egypt 91 (3%)
Denmark 64 (2%)
Thailand 62 (2%)
Netherlands (Kingdom of the) 60 (2%)
Nigeria 57 (2%)
Iran 57 (2%)
Unknown 54 (2%)
Pakistan 51 (1%)
South Africa 51 (1%)
Mauritius 51 (1%)
Singapore 49 (1%)
Italy 49 (1%)
Zimbabwe 43 (1%)
Morocco 41 (1%)
Hong Kong (China) 39 (1%)
Greece 37 (1%)
Bulgaria 36 (1%)
Russian Federation 35 (1%)
Turkiye 34 (1%)
China 34 (1%)
Kenya 32 (1%)
Taiwan (China) 32 (1%)
Finland 31 (1%)
Peru 30 (1%)
Saudi Arabia 29 (1%)
Poland 29 (1%)
Sri Lanka 28 (1%)
Canada 27 (1%)
Ghana 27 (1%)
Ireland 27 (1%)
Austria 26 (1%)
Switzerland 21 (1%)
Algeria 20 (1%)
Australia 20 (1%)
Spain 18 (1%)
Myanmar 18 (1%)
Romania 17 (0%)
Iraq 17 (0%)
Bangladesh 16 (0%)
Croatia 15 (0%)
Nepal 14 (0%)
United Arab Emirates 14 (0%)
South Korea 12 (0%)
Belgium 12 (0%)
Tanzania, the United Republic of 10 (0%)
Malawi 10 (0%)
Trinidad and Tobago 10 (0%)
Tunisia 9 (0%)
Uganda 9 (0%)
Cyprus 9 (0%)
Zambia 8 (0%)
Portugal 8 (0%)
Botswana 8 (0%)
Ethiopia 7 (0%)
Lithuania 7 (0%)
New Zealand 6 (0%)
Czechia 6 (0%)
Norway 6 (0%)
Latvia 5 (0%)
Japan 5 (0%)
Macedonia 5 (0%)
Iceland 4 (0%)
Bosnia and Herzegovina 4 (0%)
Chile 4 (0%)
Hungary 4 (0%)
Ukraine 4 (0%)
Malta 4 (0%)
Yemen 4 (0%)
Suriname 3 (0%)
Fiji 3 (0%)
Mongolia 3 (0%)
Brazil 3 (0%)
Estonia 3 (0%)
Oman 3 (0%)
Libya 3 (0%)
Syrian Arab Republic 3 (0%)
Cote d'Ivoire 3 (0%)
Albania 2 (0%)
Mexico 2 (0%)
Qatar 2 (0%)
Bahamas 2 (0%)
Panama 2 (0%)
Burkina Faso 2 (0%)
Maldives 2 (0%)
Argentina 2 (0%)
Luxembourg 2 (0%)
Kyrgyzstan 2 (0%)
Belarus 2 (0%)
Uzbekistan 2 (0%)
Dominica 1 (0%)
Jordan 1 (0%)
Serbia 1 (0%)
Namibia 1 (0%)
Eswatini 1 (0%)
Israel 1 (0%)
Azerbaijan 1 (0%)
Costa Rica 1 (0%)
Mozambique 1 (0%)
Togo 1 (0%)
Colombia 1 (0%)
Papua New Guinea 1 (0%)
Angola 1 (0%)
Bolivia 1 (0%)
Gambia 1 (0%)
Jamaica 1 (0%)
Slovakia 1 (0%)
Aruba 1 (0%)
Saint Lucia 1 (0%)
Ecuador 1 (0%)
Cameroon 1 (0%)
Montenegro 1 (0%)
Cambodia 1 (0%)
Rwanda 1 (0%)
Slovenia 1 (0%)
Cuba 1 (0%)
Lebanon 1 (0%)
Kazakhstan 1 (0%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

About accessibility

Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Fri Jul 18 08:35:05 2025