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Record
Title
The role of Customer experience in online retail quality: Investigating the effect of online customer experience on customer satisfaction and loyalty intentions
Type
Student Paper
Publ. year
2013
Author/s
Vafaeva, Lyudmila
Department/s
Department of Service Studies
In LUP since
2013-06-16
Downloads

Total This Year This Month
2986 194 38
Downloads per country

India 303 (10%)
United Kingdom of Great Britain and Northern Ireland 183 (6%)
United States of America 168 (6%)
Philippines 162 (5%)
Germany 145 (5%)
Indonesia 113 (4%)
Sweden 98 (3%)
Malaysia 94 (3%)
Viet Nam 87 (3%)
France 83 (3%)
Egypt 80 (3%)
Denmark 64 (2%)
Thailand 54 (2%)
Iran 52 (2%)
Nigeria 50 (2%)
Mauritius 50 (2%)
Singapore 48 (2%)
Italy 47 (2%)
Unknown 47 (2%)
South Africa 45 (2%)
Netherlands 44 (1%)
Zimbabwe 42 (1%)
Greece 37 (1%)
Pakistan 37 (1%)
Hong Kong (China) 34 (1%)
Taiwan (China) 32 (1%)
Kenya 32 (1%)
Turkey 32 (1%)
Morocco 31 (1%)
Bulgaria 31 (1%)
Russian Federation 30 (1%)
Finland 28 (1%)
Peru 28 (1%)
Ghana 27 (1%)
Poland 25 (1%)
Austria 25 (1%)
Sri Lanka 25 (1%)
Saudi Arabia 25 (1%)
Ireland 25 (1%)
China 22 (1%)
Canada 21 (1%)
Switzerland 20 (1%)
Spain 17 (1%)
Algeria 17 (1%)
Romania 14 (0%)
Bangladesh 14 (0%)
Iraq 13 (0%)
United Arab Emirates 13 (0%)
Croatia 13 (0%)
Australia 11 (0%)
Nepal 11 (0%)
Belgium 11 (0%)
Tanzania, the United Republic of 10 (0%)
Cyprus 9 (0%)
South Korea 9 (0%)
Myanmar 9 (0%)
Uganda 8 (0%)
Tunisia 8 (0%)
Malawi 8 (0%)
Botswana 8 (0%)
Portugal 7 (0%)
Ethiopia 7 (0%)
Zambia 7 (0%)
Trinidad and Tobago 7 (0%)
Czechia 6 (0%)
New Zealand 5 (0%)
Lithuania 5 (0%)
Macedonia 5 (0%)
Ukraine 4 (0%)
Iceland 4 (0%)
Yemen 4 (0%)
Japan 4 (0%)
Hungary 4 (0%)
Latvia 4 (0%)
Chile 4 (0%)
Brazil 3 (0%)
Fiji 3 (0%)
Libya 3 (0%)
Norway 3 (0%)
Malta 3 (0%)
Suriname 3 (0%)
Mongolia 3 (0%)
Estonia 3 (0%)
Oman 3 (0%)
Bosnia and Herzegovina 3 (0%)
Albania 2 (0%)
Uzbekistan 2 (0%)
Qatar 2 (0%)
Burkina Faso 2 (0%)
Bahamas 2 (0%)
Cote d'Ivoire 2 (0%)
Panama 2 (0%)
Syrian Arab Republic 2 (0%)
Luxembourg 2 (0%)
Kyrgyzstan 2 (0%)
Belarus 2 (0%)
Gambia 1 (0%)
Jordan 1 (0%)
Saint Lucia 1 (0%)
Namibia 1 (0%)
Togo 1 (0%)
Israel 1 (0%)
Colombia 1 (0%)
Jamaica 1 (0%)
Rwanda 1 (0%)
Azerbaijan 1 (0%)
Cambodia 1 (0%)
Slovenia 1 (0%)
Papua New Guinea 1 (0%)
Eswatini 1 (0%)
Angola 1 (0%)
Serbia 1 (0%)
Aruba 1 (0%)
Costa Rica 1 (0%)
Dominica 1 (0%)
Ecuador 1 (0%)
Lebanon 1 (0%)
Bolivia 1 (0%)
Mexico 1 (0%)
Slovakia 1 (0%)
Cuba 1 (0%)
Montenegro 1 (0%)
Mozambique 1 (0%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

About accessibility

Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Thu Apr 25 08:41:02 2024