LUP Statistics
Record
- Title
- Using Social CRM to influence Customer Service and Loyalty: A Perspective in the Airline Industry
- Type
- Student Paper
- Publ. year
- 2013
- Author/s
- Halova, Desislava; Menne, Raymond
- Department/s
- Department of Business Administration
- In LUP since
- 2013-06-25
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