LUP Statistics
Record
- Title
- Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry
- Type
- Student Paper
- Publ. year
- 2015
- Author/s
- Boomgaarden, Claas
- Department/s
- Department of Service Studies
- In LUP since
- 2015-10-15
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