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Record
Title
Ursäkten hjälper ingen, åtgärden hjälper alla! - Kriskommunikation för ett återupprättat kundförtroende
Type
Student Paper
Publ. year
2014
Author/s
Eriksson, Kristine; Lilliehöök, Christina
Department/s
Department of Service Studies
In LUP since
2015-09-23
Downloads

Total This Year This Month
433 16 1
Downloads per country

Sweden 318 (74%)
Germany 61 (14%)
United States of America 21 (5%)
China 8 (2%)
Norway 4 (1%)
Spain 3 (1%)
Finland 2 (0%)
France 2 (0%)
Denmark 2 (0%)
Unknown 2 (0%)
Canada 1 (0%)
Italy 1 (0%)
Netherlands 1 (0%)
India 1 (0%)
Bosnia and Herzegovina 1 (0%)
European Union location 1 (0%)
Hong Kong (China) 1 (0%)
Romania 1 (0%)
Jamaica 1 (0%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

About accessibility

Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Tue Apr 23 08:44:43 2024