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Record
Title
Customer Satisfaction Measurement for Product-Service Systems in the MaaS Sector Conceptualising a New Measurement Framework through a Scale Development Process
Type
Student Paper
Publ. year
2020
Author/s
Herath, Franziska; Buczek, Lisa
Department/s
Department of Business Administration
In LUP since
2020-07-08
Downloads

Total This Year This Month
589 3 3
Downloads per country

United States of America 170 (29%)
Sweden 31 (5%)
Indonesia 29 (5%)
Germany 27 (5%)
United Kingdom of Great Britain and Northern Ireland 25 (4%)
India 19 (3%)
Russian Federation 18 (3%)
Czechia 14 (2%)
Viet Nam 13 (2%)
Taiwan (China) 13 (2%)
Netherlands (Kingdom of the) 13 (2%)
France 12 (2%)
China 12 (2%)
Philippines 12 (2%)
Iran 9 (2%)
Malaysia 9 (2%)
Hong Kong (China) 8 (1%)
Egypt 6 (1%)
Unknown 6 (1%)
Singapore 6 (1%)
Pakistan 6 (1%)
South Korea 5 (1%)
Australia 5 (1%)
Japan 5 (1%)
Ethiopia 5 (1%)
Nigeria 5 (1%)
Spain 5 (1%)
Myanmar 4 (1%)
Greece 4 (1%)
Nepal 4 (1%)
Poland 4 (1%)
South Africa 4 (1%)
Thailand 4 (1%)
Bangladesh 3 (1%)
Turkiye 3 (1%)
Finland 3 (1%)
Canada 3 (1%)
Italy 3 (1%)
Ireland 2 (0%)
Lithuania 2 (0%)
United Arab Emirates 2 (0%)
Denmark 2 (0%)
Hungary 2 (0%)
Estonia 2 (0%)
Brazil 2 (0%)
Slovenia 2 (0%)
Belgium 2 (0%)
Bahrain 2 (0%)
Mexico 2 (0%)
Montenegro 2 (0%)
Morocco 2 (0%)
Jordan 2 (0%)
Sri Lanka 2 (0%)
Algeria 1 (0%)
Ghana 1 (0%)
Malta 1 (0%)
Trinidad and Tobago 1 (0%)
Iraq 1 (0%)
Chile 1 (0%)
Serbia 1 (0%)
Ecuador 1 (0%)
Uruguay 1 (0%)
Ukraine 1 (0%)
Cote d'Ivoire 1 (0%)
Tanzania, the United Republic of 1 (0%)
Albania 1 (0%)
Mauritius 1 (0%)
Somalia 1 (0%)
Yemen 1 (0%)
Peru 1 (0%)
Saudi Arabia 1 (0%)
Cyprus 1 (0%)
Romania 1 (0%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

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Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Fri Jan 16 08:51:17 2026