LUP Statistics
Record
- Title
- How an open and encouraging approach to customer complaints can reduce churn - An experimental study focused on customer interactions in SaaS companies followed a service failure
- Type
- Student Paper
- Publ. year
- 2022
- Author/s
- Jönsson, Tobias; Jönsson, Gabriel; Nilsson, Elias
- Department/s
- Department of Business Administration
- In LUP since
- 2022-03-14
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