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Record
Title
Adopting robots in an IT service desk: A qualitative study on critical success factors for adoption of RPA within IT service desks
Type
Student Paper
Publ. year
2023
Author/s
Vajraca, Irma; Nilsson, Lovisa
Department/s
Department of Informatics
In LUP since
2023-06-12
Downloads

Total This Year This Month
400 105 9
Downloads per country

United States of America 93 (23%)
Sweden 81 (20%)
Unknown 33 (8%)
Germany 21 (5%)
Australia 15 (4%)
India 15 (4%)
Netherlands (Kingdom of the) 10 (3%)
Philippines 8 (2%)
Portugal 8 (2%)
Taiwan (China) 8 (2%)
Hong Kong (China) 7 (2%)
South Africa 7 (2%)
Russian Federation 7 (2%)
United Kingdom of Great Britain and Northern Ireland 6 (2%)
Norway 6 (2%)
New Zealand 6 (2%)
Singapore 5 (1%)
Viet Nam 5 (1%)
Czechia 4 (1%)
Finland 4 (1%)
Canada 3 (1%)
China 3 (1%)
Indonesia 3 (1%)
Switzerland 3 (1%)
Jordan 3 (1%)
Guatemala 2 (1%)
Slovenia 2 (1%)
Italy 2 (1%)
Nepal 2 (1%)
Austria 2 (1%)
Ukraine 2 (1%)
Brazil 2 (1%)
Malaysia 2 (1%)
Romania 2 (1%)
Qatar 2 (1%)
Mexico 2 (1%)
Japan 1 (0%)
Peru 1 (0%)
United Arab Emirates 1 (0%)
Lithuania 1 (0%)
Thailand 1 (0%)
Morocco 1 (0%)
Poland 1 (0%)
Iran 1 (0%)
South Korea 1 (0%)
Pakistan 1 (0%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

About accessibility

Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Sun Oct 12 08:35:00 2025