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Record
Title
Adopting robots in an IT service desk: A qualitative study on critical success factors for adoption of RPA within IT service desks
Type
Student Paper
Publ. year
2023
Author/s
Vajraca, Irma; Nilsson, Lovisa
Department/s
Department of Informatics
In LUP since
2023-06-12
Downloads

Total This Year This Month
370 75 19
Downloads per country

United States of America 84 (23%)
Sweden 81 (22%)
Unknown 32 (9%)
Germany 17 (5%)
Australia 12 (3%)
India 12 (3%)
Netherlands (Kingdom of the) 10 (3%)
South Africa 7 (2%)
Portugal 7 (2%)
Russian Federation 7 (2%)
Philippines 7 (2%)
Hong Kong (China) 7 (2%)
Taiwan (China) 6 (2%)
New Zealand 6 (2%)
United Kingdom of Great Britain and Northern Ireland 6 (2%)
Norway 6 (2%)
Viet Nam 4 (1%)
Finland 4 (1%)
Switzerland 3 (1%)
Jordan 3 (1%)
Indonesia 3 (1%)
Singapore 3 (1%)
Canada 3 (1%)
Czechia 3 (1%)
Italy 2 (1%)
Austria 2 (1%)
Qatar 2 (1%)
Ukraine 2 (1%)
Guatemala 2 (1%)
Nepal 2 (1%)
Mexico 2 (1%)
Romania 2 (1%)
Slovenia 2 (1%)
China 2 (1%)
Malaysia 2 (1%)
Brazil 1 (0%)
South Korea 1 (0%)
Iran 1 (0%)
Morocco 1 (0%)
United Arab Emirates 1 (0%)
Peru 1 (0%)
Poland 1 (0%)
Japan 1 (0%)
Thailand 1 (0%)
Pakistan 1 (0%)
Lithuania 1 (0%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

About accessibility

Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Sun Jul 27 08:29:52 2025