LUP Statistics

Record

Title

Customer Experience in the Era of Artificial Intelligence: A qualitative study exploring customer’s perceptions of AI chatbots in e-commerce

Type

Student Paper

Publ. year

2024

Author/s

Martell, Ella; Seifried, Franziska

Department/s

Department of Business Administration

In LUP since

2024-06-27

Total	This Year	This Month
2017	1733	19

Downloads per country

United States of America	641 (35%)
India	167 (9%)
Germany	115 (6%)
Philippines	94 (5%)
United Kingdom of Great Britain and Northern Ireland	71 (4%)
Viet Nam	61 (3%)
Indonesia	55 (3%)
Sweden	48 (3%)
Malaysia	40 (2%)
South Africa	32 (2%)
Unknown	26 (1%)
Denmark	25 (1%)
China	24 (1%)
Netherlands (Kingdom of the)	19 (1%)
Pakistan	19 (1%)
Switzerland	17 (1%)
Egypt	17 (1%)
Turkiye	17 (1%)
Australia	16 (1%)
Sri Lanka	15 (1%)
Nigeria	15 (1%)
France	15 (1%)
Ireland	14 (1%)
Italy	14 (1%)
Peru	14 (1%)
Hong Kong (China)	13 (1%)
Poland	13 (1%)
Canada	11 (1%)
Morocco	11 (1%)
Finland	11 (1%)
Brazil	11 (1%)
Portugal	10 (1%)
Tunisia	9 (0%)
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Taiwan (China)	8 (0%)
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Lithuania	6 (0%)
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Libya	1 (0%)
Mexico	1 (0%)
Tanzania, the United Republic of	1 (0%)
Cayman Islands	1 (0%)
Trinidad and Tobago	1 (0%)
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Kyrgyzstan	1 (0%)
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Uganda	1 (0%)
Bulgaria	1 (0%)