Skip to main content
Record
Title
Customer Experience in the Era of Artificial Intelligence: A qualitative study exploring customer’s perceptions of AI chatbots in e-commerce
Type
Student Paper
Publ. year
2024
Author/s
Martell, Ella; Seifried, Franziska
Department/s
Department of Business Administration
In LUP since
2024-06-27
Downloads

Total This Year This Month
1403 1119 106
Downloads per country

United States of America 472 (34%)
India 136 (10%)
Germany 96 (7%)
Viet Nam 58 (4%)
Indonesia 46 (3%)
United Kingdom of Great Britain and Northern Ireland 45 (3%)
Philippines 44 (3%)
Sweden 40 (3%)
Malaysia 34 (2%)
South Africa 25 (2%)
Denmark 24 (2%)
Unknown 22 (2%)
China 21 (2%)
Pakistan 18 (1%)
Netherlands (Kingdom of the) 14 (1%)
Turkiye 14 (1%)
Hong Kong (China) 13 (1%)
Poland 13 (1%)
Egypt 13 (1%)
Switzerland 13 (1%)
Italy 12 (1%)
Australia 12 (1%)
Sri Lanka 12 (1%)
France 12 (1%)
Ireland 11 (1%)
Portugal 10 (1%)
Canada 10 (1%)
Morocco 10 (1%)
Nigeria 9 (1%)
Finland 9 (1%)
Tunisia 8 (1%)
Russian Federation 8 (1%)
Taiwan (China) 7 (1%)
Bangladesh 7 (1%)
South Korea 6 (0%)
Peru 6 (0%)
Spain 6 (0%)
Algeria 5 (0%)
Croatia 5 (0%)
Saudi Arabia 5 (0%)
Palestinian Territory 5 (0%)
Zimbabwe 5 (0%)
Norway 5 (0%)
Czechia 4 (0%)
Ghana 4 (0%)
Austria 4 (0%)
Brazil 4 (0%)
Thailand 4 (0%)
Lithuania 3 (0%)
Romania 3 (0%)
Latvia 2 (0%)
Iran 2 (0%)
Botswana 2 (0%)
Iraq 2 (0%)
Slovakia 2 (0%)
Paraguay 2 (0%)
United Arab Emirates 1 (0%)
Cameroon 1 (0%)
Jordan 1 (0%)
Ethiopia 1 (0%)
Colombia 1 (0%)
Bulgaria 1 (0%)
Mauritius 1 (0%)
Singapore 1 (0%)
New Zealand 1 (0%)
Trinidad and Tobago 1 (0%)
Belgium 1 (0%)
Honduras 1 (0%)
Cayman Islands 1 (0%)
Bosnia and Herzegovina 1 (0%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access fulltexts. Efforts have been made to exclude downloads by robots and track irregular download activities.

About accessibility

Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
Tue Jul 22 08:34:47 2025