LUP Statistics

Record

Title

Customer Experience in the Era of Artificial Intelligence: A qualitative study exploring customer’s perceptions of AI chatbots in e-commerce

Type

Student Paper

Publ. year

2024

Author/s

Martell, Ella; Seifried, Franziska

Department/s

Department of Business Administration

In LUP since

2024-06-27

Total	This Year	This Month
2054	1770	33

Downloads per country

United States of America	657 (35%)
India	169 (9%)
Germany	119 (6%)
Philippines	96 (5%)
United Kingdom of Great Britain and Northern Ireland	72 (4%)
Viet Nam	61 (3%)
Indonesia	55 (3%)
Sweden	49 (3%)
Malaysia	40 (2%)
South Africa	32 (2%)
Unknown	26 (1%)
China	26 (1%)
Denmark	25 (1%)
Pakistan	19 (1%)
Netherlands (Kingdom of the)	19 (1%)
Switzerland	17 (1%)
Turkiye	17 (1%)
Egypt	17 (1%)
Australia	16 (1%)
France	16 (1%)
Sri Lanka	15 (1%)
Nigeria	15 (1%)
Hong Kong (China)	14 (1%)
Italy	14 (1%)
Peru	14 (1%)
Ireland	14 (1%)
Poland	13 (1%)
Finland	12 (1%)
Brazil	11 (1%)
Morocco	11 (1%)
Canada	11 (1%)
Portugal	10 (1%)
Tunisia	10 (1%)
Russian Federation	9 (0%)
Latvia	8 (0%)
Taiwan (China)	8 (0%)
Jersey	7 (0%)
Spain	7 (0%)
South Korea	7 (0%)
Bangladesh	7 (0%)
Lithuania	6 (0%)
Croatia	6 (0%)
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Malta	4 (0%)
Kenya	4 (0%)
New Zealand	3 (0%)
Romania	3 (0%)
Colombia	2 (0%)
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Japan	2 (0%)
Ecuador	2 (0%)
Trinidad and Tobago	1 (0%)
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Greece	1 (0%)
Kyrgyzstan	1 (0%)
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Mali	1 (0%)
Chile	1 (0%)
Jordan	1 (0%)
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Mauritius	1 (0%)
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Cayman Islands	1 (0%)
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Tanzania, the United Republic of	1 (0%)
Israel	1 (0%)
Seychelles	1 (0%)