LUP Statistics
Record
- Title
- Customer Experience in the Era of Artificial Intelligence: A qualitative study exploring customer’s perceptions of AI chatbots in e-commerce
- Type
- Student Paper
- Publ. year
- 2024
- Author/s
- Martell, Ella; Seifried, Franziska
- Department/s
- Department of Business Administration
- In LUP since
- 2024-06-27
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