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What’s the buzz about the store? A comparative study of Word of Mouth and customer satisfaction, their sources and relationships to sales growt

Anselmsson, Johan LU and Johansson, Ulf LU (2013) p.97-128
Please use this url to cite or link to this publication:
author
and
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
host publication
European Retail Research
pages
97 - 128
publisher
Springer
ISBN
978-3-658-00716-4
DOI
10.1007/978-3-658-00717-1_5
language
English
LU publication?
yes
id
14f1a754-7de4-45db-a30f-d662e05a6ec3 (old id 3450767)
date added to LUP
2016-04-01 12:55:29
date last changed
2018-11-21 21:26:53
@inbook{14f1a754-7de4-45db-a30f-d662e05a6ec3,
  author       = {{Anselmsson, Johan and Johansson, Ulf}},
  booktitle    = {{European Retail Research}},
  isbn         = {{978-3-658-00716-4}},
  language     = {{eng}},
  pages        = {{97--128}},
  publisher    = {{Springer}},
  title        = {{What’s the buzz about the store? A comparative study of Word of Mouth and customer satisfaction, their sources and relationships to sales growt}},
  url          = {{http://dx.doi.org/10.1007/978-3-658-00717-1_5}},
  doi          = {{10.1007/978-3-658-00717-1_5}},
  year         = {{2013}},
}