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Conceptions and norms about directness in service relations: domestic workers and customers

Leppänen, Vesa LU (2014) In International Journal of Qualitative Research in Services 1(4). p.292-304
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
directness, directives, customer education, worker-customer interaction, power asymmetries, domestic work, service relations, sociology, semi-structured interviews, qualitative methods, domestic workers, Sweden
in
International Journal of Qualitative Research in Services
volume
1
issue
4
pages
292 - 304
publisher
Inderscience Publishers
ISSN
2051-0500
DOI
10.1504/IJQRS.2014.065786
language
English
LU publication?
yes
id
a59ffd3a-16ce-4d6e-aef4-783ec13731b5 (old id 4857074)
date added to LUP
2016-04-01 10:30:27
date last changed
2018-11-21 19:47:09
@article{a59ffd3a-16ce-4d6e-aef4-783ec13731b5,
  author       = {{Leppänen, Vesa}},
  issn         = {{2051-0500}},
  keywords     = {{directness; directives; customer education; worker-customer interaction; power asymmetries; domestic work; service relations; sociology; semi-structured interviews; qualitative methods; domestic workers; Sweden}},
  language     = {{eng}},
  number       = {{4}},
  pages        = {{292--304}},
  publisher    = {{Inderscience Publishers}},
  series       = {{International Journal of Qualitative Research in Services}},
  title        = {{Conceptions and norms about directness in service relations: domestic workers and customers}},
  url          = {{http://dx.doi.org/10.1504/IJQRS.2014.065786}},
  doi          = {{10.1504/IJQRS.2014.065786}},
  volume       = {{1}},
  year         = {{2014}},
}