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Creativity, trust and systematic processes in product development

Brattström, Anna LU ; Löfsten, Hans and Richtnér, Anders (2012) In Research Policy 41(4). p.743-755
Abstract

This paper addresses the challenge of striking a balance between, on one hand, mitigating uncertainty through the existence of systematic processes and structures and, on the other, stimulating creativity through allowable variation in work processes and structures. Both objectives are fundamental aspects of product development work. Our main finding is that both objectives can be achieved simultaneously. We introduce trust as a mediating variable. We show first, that being systematic in the processes for obtaining information and applying explicit organizational rules and structures in product development work creates an atmosphere of trust in the organization. Second, we show that trust increases creativity. The paper contributes to... (More)

This paper addresses the challenge of striking a balance between, on one hand, mitigating uncertainty through the existence of systematic processes and structures and, on the other, stimulating creativity through allowable variation in work processes and structures. Both objectives are fundamental aspects of product development work. Our main finding is that both objectives can be achieved simultaneously. We introduce trust as a mediating variable. We show first, that being systematic in the processes for obtaining information and applying explicit organizational rules and structures in product development work creates an atmosphere of trust in the organization. Second, we show that trust increases creativity. The paper contributes to an understanding of how and why trust is important in product development organizations and of how trust can be actively managed. Above all, the paper contributes to the understanding of how uncertainty and creativity should be managed in organizations conducting product development. © 2011 Elsevier B.V. All rights reserved.

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author
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Creativity, Process, Product development, Structure, Trust
in
Research Policy
volume
41
issue
4
pages
13 pages
publisher
Elsevier
external identifiers
  • Scopus:84858077055
ISSN
0048-7333
DOI
10.1016/j.respol.2011.12.003
language
English
LU publication?
no
id
0bc9c37a-9969-4d0d-876e-3fc24b4f0de1
date added to LUP
2016-04-19 11:01:15
date last changed
2016-10-13 05:06:38
@misc{0bc9c37a-9969-4d0d-876e-3fc24b4f0de1,
  abstract     = {<p>This paper addresses the challenge of striking a balance between, on one hand, mitigating uncertainty through the existence of systematic processes and structures and, on the other, stimulating creativity through allowable variation in work processes and structures. Both objectives are fundamental aspects of product development work. Our main finding is that both objectives can be achieved simultaneously. We introduce trust as a mediating variable. We show first, that being systematic in the processes for obtaining information and applying explicit organizational rules and structures in product development work creates an atmosphere of trust in the organization. Second, we show that trust increases creativity. The paper contributes to an understanding of how and why trust is important in product development organizations and of how trust can be actively managed. Above all, the paper contributes to the understanding of how uncertainty and creativity should be managed in organizations conducting product development. © 2011 Elsevier B.V. All rights reserved.</p>},
  author       = {Brattström, Anna and Löfsten, Hans and Richtnér, Anders},
  issn         = {0048-7333},
  keyword      = {Creativity,Process,Product development,Structure,Trust},
  language     = {eng},
  number       = {4},
  pages        = {743--755},
  publisher    = {ARRAY(0xa2713c0)},
  series       = {Research Policy},
  title        = {Creativity, trust and systematic processes in product development},
  url          = {http://dx.doi.org/10.1016/j.respol.2011.12.003},
  volume       = {41},
  year         = {2012},
}