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Information Technology Projects: leaving the "magic" to the "wizards".

Bednar, Peter LU and Welch, Christine (2009) In Information Systems Development: Towards a Service Provision Society. p.349-356
Abstract
In this paper, we explore the significant challenges relating to investment in IT in business. Information technology does not in itself deliver business value. We highlight the complexities that are often ignored in management of IT projects. If the management system in an organization is ineffective, then installing information technologies does not constitute a ‘magic wand’ that will generate prosperity. It can only generate value if attention is paid to the design of the system for use at the same time that technological systems are developed. The authors explore how IT benefits require attention from management generally, and show that investment in IT projects cannot be left to ‘IT experts’ alone. We point out that undue reliance on... (More)
In this paper, we explore the significant challenges relating to investment in IT in business. Information technology does not in itself deliver business value. We highlight the complexities that are often ignored in management of IT projects. If the management system in an organization is ineffective, then installing information technologies does not constitute a ‘magic wand’ that will generate prosperity. It can only generate value if attention is paid to the design of the system for use at the same time that technological systems are developed. The authors explore how IT benefits require attention from management generally, and show that investment in IT projects cannot be left to ‘IT experts’ alone. We point out that undue reliance on rational planning is unsatisfactory, as it ignores contextual dependencies in organizational life. Criteria by which the success/failure of projects is to be judged must go beyond a focus on timescales, budgets and ‘requirement specifications’. We suggest that the criteria need to be expanded to embrace usefulness of resultant systems, as perceived by organizational staff as they attempt to use them in carrying out their work. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Systems Analysis, Contextual Analysis, Systems Development, Contextual Inquiry, Critical Systemic Thinking, Organizational Change
in
Information Systems Development: Towards a Service Provision Society.
editor
Papadoupoulus, G. A.; Wojtkowski, W. G.; Wrycza, S. and Zupancic, J.
pages
349 - 356
publisher
Springer
external identifiers
  • Scopus:80052118359
ISBN
978038784809-9
DOI
10.1007/b137171
language
English
LU publication?
yes
id
30b6da4e-532a-4fb5-b12d-08287a5bb3b6 (old id 1486471)
date added to LUP
2009-10-12 14:40:51
date last changed
2016-10-13 04:38:20
@misc{30b6da4e-532a-4fb5-b12d-08287a5bb3b6,
  abstract     = {In this paper, we explore the significant challenges relating to investment in IT in business. Information technology does not in itself deliver business value. We highlight the complexities that are often ignored in management of IT projects. If the management system in an organization is ineffective, then installing information technologies does not constitute a ‘magic wand’ that will generate prosperity. It can only generate value if attention is paid to the design of the system for use at the same time that technological systems are developed. The authors explore how IT benefits require attention from management generally, and show that investment in IT projects cannot be left to ‘IT experts’ alone. We point out that undue reliance on rational planning is unsatisfactory, as it ignores contextual dependencies in organizational life. Criteria by which the success/failure of projects is to be judged must go beyond a focus on timescales, budgets and ‘requirement specifications’. We suggest that the criteria need to be expanded to embrace usefulness of resultant systems, as perceived by organizational staff as they attempt to use them in carrying out their work.},
  author       = {Bednar, Peter and Welch, Christine},
  editor       = {Papadoupoulus, G. A. and Wojtkowski, W. G. and Wrycza, S. and Zupancic, J.},
  isbn         = {978038784809-9},
  keyword      = {Systems Analysis,Contextual Analysis,Systems Development,Contextual Inquiry,Critical Systemic Thinking,Organizational Change},
  language     = {eng},
  pages        = {349--356},
  publisher    = {ARRAY(0xc079620)},
  series       = {Information Systems Development: Towards a Service Provision Society.},
  title        = {Information Technology Projects: leaving the "magic" to the "wizards".},
  url          = {http://dx.doi.org/10.1007/b137171},
  year         = {2009},
}