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Generating Real Business Value: Transcending the Socio-Technical Dimension.

Bednar, Peter LU and Welch, Christine (2008) 16th European Conference on Information Systems, 2008 In [Host publication title missing] p.410-421
Abstract
Changes in technologies which have put computing power on the desktop over the past 25 years give an impression of increased empowerment for the end-user when compared to previous generations of hardware and software. However, in practice, latest developments in desktop computing and related technologies have led to more and more centralized control of ‘end-users’ workspaces. This phenomenon leads to disempowerment of people, and a perceived failure of IT services to deliver full potential to generate value to businesses. It is possible to see the beginning of a paradigm shift in which companies are highlighting a need for IS developments to be driven by a deepened insight into the real challenges faced by the business. Evidence for this... (More)
Changes in technologies which have put computing power on the desktop over the past 25 years give an impression of increased empowerment for the end-user when compared to previous generations of hardware and software. However, in practice, latest developments in desktop computing and related technologies have led to more and more centralized control of ‘end-users’ workspaces. This phenomenon leads to disempowerment of people, and a perceived failure of IT services to deliver full potential to generate value to businesses. It is possible to see the beginning of a paradigm shift in which companies are highlighting a need for IS developments to be driven by a deepened insight into the real challenges faced by the business. Evidence for this can be found in significantly enhanced commitment of resources towards business analysis and away from traditional technical functions. This has, in turn, given rise to a quest for appropriate tools and techniques for analysis. This paper discusses a revived interest in participatory IS methodologies, and recognizes that existing tools such as ETHICS can be revisited and applied in a modern context. More than ever there is a need today for a revised ETHICS methodology suitable to be used in the 21st century. (Less)
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author
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Critical Systemic Thinking, Contextual Analysis, Contextual Inquiry, IS methodologies, participatory design, socio-technical design
in
[Host publication title missing]
editor
Golden, W.; Acton, T; Conboy, K; van der Heijden, H and Tuunainen, V.k.
pages
12 pages
publisher
University of Galway
conference name
16th European Conference on Information Systems, 2008
external identifiers
  • Scopus:84870649691
ISBN
978-0-9553159-2-3
language
English
LU publication?
no
id
d9172ef3-541a-4669-8824-22ca37344a81 (old id 1486822)
date added to LUP
2009-10-12 14:48:28
date last changed
2016-10-13 04:47:11
@misc{d9172ef3-541a-4669-8824-22ca37344a81,
  abstract     = {Changes in technologies which have put computing power on the desktop over the past 25 years give an impression of increased empowerment for the end-user when compared to previous generations of hardware and software. However, in practice, latest developments in desktop computing and related technologies have led to more and more centralized control of ‘end-users’ workspaces. This phenomenon leads to disempowerment of people, and a perceived failure of IT services to deliver full potential to generate value to businesses. It is possible to see the beginning of a paradigm shift in which companies are highlighting a need for IS developments to be driven by a deepened insight into the real challenges faced by the business. Evidence for this can be found in significantly enhanced commitment of resources towards business analysis and away from traditional technical functions. This has, in turn, given rise to a quest for appropriate tools and techniques for analysis. This paper discusses a revived interest in participatory IS methodologies, and recognizes that existing tools such as ETHICS can be revisited and applied in a modern context. More than ever there is a need today for a revised ETHICS methodology suitable to be used in the 21st century.},
  author       = {Bednar, Peter and Welch, Christine},
  editor       = {Golden, W. and Acton, T and Conboy, K and van der Heijden, H and Tuunainen, V.k.},
  isbn         = {978-0-9553159-2-3},
  keyword      = {Critical Systemic Thinking,Contextual Analysis,Contextual Inquiry,IS methodologies,participatory design,socio-technical design},
  language     = {eng},
  pages        = {410--421},
  publisher    = {ARRAY(0xa7f76f8)},
  series       = {[Host publication title missing]},
  title        = {Generating Real Business Value: Transcending the Socio-Technical Dimension.},
  year         = {2008},
}