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Building a Social Conversational Pedagogical Agent - Design Challenges and Methodological Approaches

Gulz, Agneta LU ; Haake, Magnus LU ; Silvervarg, Annika; Sjödén, Björn LU and Veletsianos, George (2010) In Conversational Agents and Natural Language Interaction: Techniques and Effective Practices
Abstract
The chapter discusses some design challenges encountered when developing a conversational pedagogical agent. By tracing the historical roots of pedagogical agents in Intelligent Tutoring Systems (ITS), we discern central developments of creating an agent that is both knowledgeable and fosters a social relationship with the learner.

Some main challenges when attempting to develop a pedagogical agent of this kind regard: i) learners’ expectations on the agent’s knowledge profile and social profile, ii) dealing with learners’ engagement in off-task conversation and iii) managing potential abuse of the agent.

We illustrate these challenges and possible ways to address them, with reference to an ongoing R&D project, and... (More)
The chapter discusses some design challenges encountered when developing a conversational pedagogical agent. By tracing the historical roots of pedagogical agents in Intelligent Tutoring Systems (ITS), we discern central developments of creating an agent that is both knowledgeable and fosters a social relationship with the learner.

Some main challenges when attempting to develop a pedagogical agent of this kind regard: i) learners’ expectations on the agent’s knowledge profile and social profile, ii) dealing with learners’ engagement in off-task conversation and iii) managing potential abuse of the agent.

We illustrate these challenges and possible ways to address them, with reference to an ongoing R&D project, and with a focus on the design of a pedagogical agent’s visual embodiment and of its conversational capacities. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Intelligent Tutoring Systems
in
Conversational Agents and Natural Language Interaction: Techniques and Effective Practices
editor
Perez-Marin, Diana and Pascual-Nieto, Ismael
publisher
IGI Global
project
Cognition, Communication and Learning
language
English
LU publication?
yes
id
753f52f8-11a1-42d5-971c-2e1f4a24e9d8 (old id 1610866)
date added to LUP
2010-06-02 11:37:13
date last changed
2016-04-16 07:33:13
@misc{753f52f8-11a1-42d5-971c-2e1f4a24e9d8,
  abstract     = {The chapter discusses some design challenges encountered when developing a conversational pedagogical agent. By tracing the historical roots of pedagogical agents in Intelligent Tutoring Systems (ITS), we discern central developments of creating an agent that is both knowledgeable and fosters a social relationship with the learner. <br/><br>
Some main challenges when attempting to develop a pedagogical agent of this kind regard: i) learners’ expectations on the agent’s knowledge profile and social profile, ii) dealing with learners’ engagement in off-task conversation and iii) managing potential abuse of the agent.<br/><br>
We illustrate these challenges and possible ways to address them, with reference to an ongoing R&amp;D project, and with a focus on the design of a pedagogical agent’s visual embodiment and of its conversational capacities.},
  author       = {Gulz, Agneta and Haake, Magnus and Silvervarg, Annika and Sjödén, Björn and Veletsianos, George},
  editor       = {Perez-Marin, Diana and Pascual-Nieto, Ismael},
  keyword      = {Intelligent Tutoring Systems},
  language     = {eng},
  publisher    = {ARRAY(0x89e6f08)},
  series       = {Conversational Agents and Natural Language Interaction: Techniques and Effective Practices},
  title        = {Building a Social Conversational Pedagogical Agent - Design Challenges and Methodological Approaches},
  year         = {2010},
}