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Offshore Insourcing: A Case Study on Software Quality Alignment

Barney, Sebastian; Wohlin, Claes LU ; Chatzipetrou, Panagiota and Angelis, Lefteris (2011) 6th IEEE International Conference on Global Software Engineering (ICGSE), 2011 In [Host publication title missing] p.146-155
Abstract
Background: Software quality issues are commonly reported when off shoring software development. Value-based software engineering addresses this by ensuring key stakeholders have a common understanding of quality. Aim: This work seeks to understand the levels of alignment between key stakeholders on aspects of software quality for two products developed as part of an offshore in sourcing arrangement. The study further aims to explain the levels of alignment identified. Method: Representatives of key stakeholder groups for both products ranked aspects of software quality. The results were discussed with the groups to gain a deeper understanding. Results: Low levels of alignment were found between the groups studied. This is associated with... (More)
Background: Software quality issues are commonly reported when off shoring software development. Value-based software engineering addresses this by ensuring key stakeholders have a common understanding of quality. Aim: This work seeks to understand the levels of alignment between key stakeholders on aspects of software quality for two products developed as part of an offshore in sourcing arrangement. The study further aims to explain the levels of alignment identified. Method: Representatives of key stakeholder groups for both products ranked aspects of software quality. The results were discussed with the groups to gain a deeper understanding. Results: Low levels of alignment were found between the groups studied. This is associated with insufficiently defined quality requirements, a culture that does not question management and conflicting temporal reflections on the product's quality. Conclusion: The work emphasizes the need for greater support to align success-critical stakeholder groups in their understanding of quality when off shoring software development. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
in
[Host publication title missing]
pages
146 - 155
publisher
IEEE--Institute of Electrical and Electronics Engineers Inc.
conference name
6th IEEE International Conference on Global Software Engineering (ICGSE), 2011
external identifiers
  • Scopus:81255150863
ISBN
978-1-4577-1140-4
DOI
10.1109/ICGSE.2011.13
project
EASE
language
English
LU publication?
yes
id
f27009fa-952a-4c30-91bb-02585b52eb1e (old id 2438308)
date added to LUP
2012-04-10 14:36:14
date last changed
2016-10-13 04:51:21
@misc{f27009fa-952a-4c30-91bb-02585b52eb1e,
  abstract     = {Background: Software quality issues are commonly reported when off shoring software development. Value-based software engineering addresses this by ensuring key stakeholders have a common understanding of quality. Aim: This work seeks to understand the levels of alignment between key stakeholders on aspects of software quality for two products developed as part of an offshore in sourcing arrangement. The study further aims to explain the levels of alignment identified. Method: Representatives of key stakeholder groups for both products ranked aspects of software quality. The results were discussed with the groups to gain a deeper understanding. Results: Low levels of alignment were found between the groups studied. This is associated with insufficiently defined quality requirements, a culture that does not question management and conflicting temporal reflections on the product's quality. Conclusion: The work emphasizes the need for greater support to align success-critical stakeholder groups in their understanding of quality when off shoring software development.},
  author       = {Barney, Sebastian and Wohlin, Claes and Chatzipetrou, Panagiota and Angelis, Lefteris},
  isbn         = {978-1-4577-1140-4},
  language     = {eng},
  pages        = {146--155},
  publisher    = {ARRAY(0x9bfc0d0)},
  series       = {[Host publication title missing]},
  title        = {Offshore Insourcing: A Case Study on Software Quality Alignment},
  url          = {http://dx.doi.org/10.1109/ICGSE.2011.13},
  year         = {2011},
}