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An Empirical Test of DeLone and McLean’s Information System Success Model in a Public Organization

Tona, Olgerta LU ; Carlsson, Sven LU and Eom, Sean (2012) Americas Conference on Information Systems, 2012
Abstract
This study empirically tests DeLone and McLean IS success model in the context of a Business Intelligence (BI) system in a police organization. Based on a literature review, for the model’s first five dimensions, we generated a questionnaire. The questionnaire was distributed to the potential users of the BI system in the organization. Out of eight relationships tested, five were significant. The study shows that system quality is a significant predictor of use and user satisfaction. Information quality is a strong predictor of user satisfaction, but does not significally affect use. User satisfaction does not predict use and vice versa. Individual impact is strongly affected by use and user satisfaction. Other factors are believed to... (More)
This study empirically tests DeLone and McLean IS success model in the context of a Business Intelligence (BI) system in a police organization. Based on a literature review, for the model’s first five dimensions, we generated a questionnaire. The questionnaire was distributed to the potential users of the BI system in the organization. Out of eight relationships tested, five were significant. The study shows that system quality is a significant predictor of use and user satisfaction. Information quality is a strong predictor of user satisfaction, but does not significally affect use. User satisfaction does not predict use and vice versa. Individual impact is strongly affected by use and user satisfaction. Other factors are believed to affect system use such as position level, access level, and an understanding of the legacy systems constituting the BI system. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to conference
publication status
published
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conference name
Americas Conference on Information Systems, 2012
external identifiers
  • Scopus:84877901081
language
English
LU publication?
yes
id
53b0de13-47bf-46e4-9190-79455b9bc784 (old id 3054601)
date added to LUP
2012-09-21 10:27:35
date last changed
2016-10-13 04:55:14
@misc{53b0de13-47bf-46e4-9190-79455b9bc784,
  abstract     = {This study empirically tests DeLone and McLean IS success model in the context of a Business Intelligence (BI) system in a police organization. Based on a literature review, for the model’s first five dimensions, we generated a questionnaire. The questionnaire was distributed to the potential users of the BI system in the organization. Out of eight relationships tested, five were significant. The study shows that system quality is a significant predictor of use and user satisfaction. Information quality is a strong predictor of user satisfaction, but does not significally affect use. User satisfaction does not predict use and vice versa. Individual impact is strongly affected by use and user satisfaction. Other factors are believed to affect system use such as position level, access level, and an understanding of the legacy systems constituting the BI system.},
  author       = {Tona, Olgerta and Carlsson, Sven and Eom, Sean},
  language     = {eng},
  title        = {An Empirical Test of DeLone and McLean’s Information System Success Model in a Public Organization},
  year         = {2012},
}