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Feedback in the ERP value-chain: what influence has thoughts about competitive advantage

Johansson, Björn LU (2012) CONFENIS 2012, the sixth International IFIP TC8 WG 8.9 Conference on Research and Practical Issues in Enterprise Information Systems In [Host publication title missing]
Abstract
Different opinions about whether an organization gains a competitive

advantage (CA) from an enterprise resource planning (ERP) system exist. However, this paper describes another angle of the much reported competitive advantage discussion. The basic question in the paper concerns how thoughts about receiving competitive advantage from customizing ERPs influences feedback in ERP development. ERP development is described as having three stakeholders: an ERP vendor, an ERP partner or re-seller, and the ERP end-user or client. The question asked is: What influence has thoughts about receiving competitive advantage on the feedback related to requirements in ERP

development? From a set of theoretical propositions eight... (More)
Different opinions about whether an organization gains a competitive

advantage (CA) from an enterprise resource planning (ERP) system exist. However, this paper describes another angle of the much reported competitive advantage discussion. The basic question in the paper concerns how thoughts about receiving competitive advantage from customizing ERPs influences feedback in ERP development. ERP development is described as having three stakeholders: an ERP vendor, an ERP partner or re-seller, and the ERP end-user or client. The question asked is: What influence has thoughts about receiving competitive advantage on the feedback related to requirements in ERP

development? From a set of theoretical propositions eight scenarios are proposed. These scenarios are then illustrated from interviews with stakeholders in ERP development. From an initial research, evidence for six of these eight scenarios was uncovered. The main conclusion is that thoughts about competitive advantage seem to influence the feedback, but not really in the way that was initial assumed. Instead of, as was assumed, having a restrict view of providing feedback stakeholders seems to be more interested in having a working feedback loop in the ERP value-chain making the parties in a specific value-chain more interested in competing with other parties in other ERP valuechains. (Less)
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author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Competitive Advantage, Enterprise Resource Planning (ERP), ERP Development, Resource-Based View, Value-Chain.
in
[Host publication title missing]
editor
Poels, Geert
publisher
Universiteit Gent
conference name
CONFENIS 2012, the sixth International IFIP TC8 WG 8.9 Conference on Research and Practical Issues in Enterprise Information Systems
language
English
LU publication?
yes
id
c4e2180d-ac42-4a99-8e33-8cfb98b3c680 (old id 3124737)
date added to LUP
2012-10-02 10:14:29
date last changed
2016-10-31 09:21:41
@misc{c4e2180d-ac42-4a99-8e33-8cfb98b3c680,
  abstract     = {Different opinions about whether an organization gains a competitive<br/><br>
advantage (CA) from an enterprise resource planning (ERP) system exist. However, this paper describes another angle of the much reported competitive advantage discussion. The basic question in the paper concerns how thoughts about receiving competitive advantage from customizing ERPs influences feedback in ERP development. ERP development is described as having three stakeholders: an ERP vendor, an ERP partner or re-seller, and the ERP end-user or client. The question asked is: What influence has thoughts about receiving competitive advantage on the feedback related to requirements in ERP<br/><br>
development? From a set of theoretical propositions eight scenarios are proposed. These scenarios are then illustrated from interviews with stakeholders in ERP development. From an initial research, evidence for six of these eight scenarios was uncovered. The main conclusion is that thoughts about competitive advantage seem to influence the feedback, but not really in the way that was initial assumed. Instead of, as was assumed, having a restrict view of providing feedback stakeholders seems to be more interested in having a working feedback loop in the ERP value-chain making the parties in a specific value-chain more interested in competing with other parties in other ERP valuechains.},
  author       = {Johansson, Björn},
  editor       = {Poels, Geert},
  keyword      = {Competitive Advantage,Enterprise Resource Planning (ERP),ERP Development,Resource-Based View,Value-Chain.},
  language     = {eng},
  publisher    = {ARRAY(0xa1ba430)},
  series       = {[Host publication title missing]},
  title        = {Feedback in the ERP value-chain: what influence has thoughts about competitive advantage},
  year         = {2012},
}