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Recognising the Challenge: How to Realise the Potential Benefits of ICT Use in SMEs?

Bednar, Peter LU and Welch, Christine (2011) In Information Technology and Innovation Trends in Organizations p.507-514
Abstract
There is evidence to suggest that small businesses often start with innovative business ideas but fail within the first 3 years because the proprietors lack the expertise to make them thrive. In this context, it has been suggested that SMEs would benefit from support to select suitable ICTs that can help them to make the most of their business potential. Such suggestions tend to overlook a need to design a system for use of these ICTs within the context of a particular business. Technology alone solves no problems. Managers need to develop relevant expertise to exploit all the assembled resources available to them, and design of an Information System that will be experienced as useful is a prerequisite for successful development of... (More)
There is evidence to suggest that small businesses often start with innovative business ideas but fail within the first 3 years because the proprietors lack the expertise to make them thrive. In this context, it has been suggested that SMEs would benefit from support to select suitable ICTs that can help them to make the most of their business potential. Such suggestions tend to overlook a need to design a system for use of these ICTs within the context of a particular business. Technology alone solves no problems. Managers need to develop relevant expertise to exploit all the assembled resources available to them, and design of an Information System that will be experienced as useful is a prerequisite for successful development of business opportunities. While the technical aspects of e.g. data processing and storage can be consigned to a contractor, responsibility for a customer’s experience in interacting with the business cannot. It is necessary to design business processes and technologies in synergy, paying as much attention to design of effective use of ICTs as to the technologies themselves. The authors believe it is vital for the proprietors of small to medium-sized enterprises to consider what may be the unintended consequences of investment in ICTs and to devote due time and effort to development of effective systems for use. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Information Systems ICT Benefits SME Effective Systems
in
Information Technology and Innovation Trends in Organizations
editor
D'Atri, Alessandro; Ferrara, Maria; George, Joey F and Spagnoletti, Paolo
pages
507 - 514
publisher
Physica Verlag
external identifiers
  • Scopus:84901650179
ISBN
978-3-7908-2631-9
DOI
10.1007/978-3-7908-2632-6_57
language
English
LU publication?
yes
id
d8bbe6bd-1055-4193-83f6-f4863789b6ee (old id 4318015)
alternative location
http://link.springer.com/chapter/10.1007%2F978-3-7908-2632-6_57
date added to LUP
2014-02-24 10:25:00
date last changed
2016-10-13 04:48:00
@misc{d8bbe6bd-1055-4193-83f6-f4863789b6ee,
  abstract     = {There is evidence to suggest that small businesses often start with innovative business ideas but fail within the first 3 years because the proprietors lack the expertise to make them thrive. In this context, it has been suggested that SMEs would benefit from support to select suitable ICTs that can help them to make the most of their business potential. Such suggestions tend to overlook a need to design a system for use of these ICTs within the context of a particular business. Technology alone solves no problems. Managers need to develop relevant expertise to exploit all the assembled resources available to them, and design of an Information System that will be experienced as useful is a prerequisite for successful development of business opportunities. While the technical aspects of e.g. data processing and storage can be consigned to a contractor, responsibility for a customer’s experience in interacting with the business cannot. It is necessary to design business processes and technologies in synergy, paying as much attention to design of effective use of ICTs as to the technologies themselves. The authors believe it is vital for the proprietors of small to medium-sized enterprises to consider what may be the unintended consequences of investment in ICTs and to devote due time and effort to development of effective systems for use.},
  author       = {Bednar, Peter and Welch, Christine},
  editor       = {D'Atri, Alessandro and Ferrara, Maria and George, Joey F and Spagnoletti, Paolo},
  isbn         = {978-3-7908-2631-9},
  keyword      = {Information Systems ICT Benefits SME Effective Systems},
  language     = {eng},
  pages        = {507--514},
  publisher    = {ARRAY(0x82811a0)},
  series       = {Information Technology and Innovation Trends in Organizations},
  title        = {Recognising the Challenge: How to Realise the Potential Benefits of ICT Use in SMEs?},
  url          = {http://dx.doi.org/10.1007/978-3-7908-2632-6_57},
  year         = {2011},
}