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Tone at the top: building a culture of compliance in company codes of conduct

Sampson, Steven LU (2014) American Anthropological Association p.1-15
Abstract
Paper presented at the American Anthropological Association, Panel on Glitches, rollouts and stakeholders: the social life of policy jargon.

Words have a life, especially in the anthropology of policy. This panel focuses on the social dynamics of policy language, particularly the integration of bureaucratic terminology with metaphors and imagery from other fields and knowledge domains. Policy initiatives are replete with prescriptive labels that policies should be ‘evidence-based’ and that they should include sufficient transparency, accountability, ownership, reform, buy-in and partnership. Policy implementation invokes terms and images such as roll-out and glitches. Policy debate and contestation continues and enhances these... (More)
Paper presented at the American Anthropological Association, Panel on Glitches, rollouts and stakeholders: the social life of policy jargon.

Words have a life, especially in the anthropology of policy. This panel focuses on the social dynamics of policy language, particularly the integration of bureaucratic terminology with metaphors and imagery from other fields and knowledge domains. Policy initiatives are replete with prescriptive labels that policies should be ‘evidence-based’ and that they should include sufficient transparency, accountability, ownership, reform, buy-in and partnership. Policy implementation invokes terms and images such as roll-out and glitches. Policy debate and contestation continues and enhances these terms, invoking issues of risk, governance, ethics and compliance. These terms become tools used by policy actors in forming and executing programs, by those who are its targets or stakeholders, and by the opponents of the policy agendas. Policy talk is more than terminology, more than rhetoric, and more than discourse. It is power itself. It is politics. The papers in this panel offer a comparative perspective on the production and use of policy language across policy domains (development, health, education, welfare, private sector). They add a further contribution to the burgeoning field of anthropology of policy.



Abstract of this paper ‘Policies and procedures’ are an essential part of all private sector firms. As part of the trend toward corporate ethics and the need to comply with international business regulations and anti-bribery standards, many global firms have developed their own internal codes of conduct. These codes, alongside the more specific ‘policies and procedures’, are promulgated and enforced by the firm’s ‘ethics and compliance officer’. Only by respecting the code of conduct can the firm achieve a genuine ‘culture of compliance’. But this requires a visible commitment from upper management, known as ‘tone at the top’. Without tone at the top, the code of ethics will not be taken seriously by middle management or subordinate personnel. There will be no ‘culture of compliance’. Based on research among compliance professionals, this paper discusses the terminological debates involved in the search for the right ‘tone’. (Less)
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author
organization
publishing date
type
Contribution to conference
publication status
unpublished
subject
keywords
social anthropology, anthropology of policy, policy studies, ethics and compliance, business ethics, federal sentencing guidelines, compliance
pages
15 pages
conference name
American Anthropological Association
language
English
LU publication?
yes
id
cb85bf64-9fd2-4bf8-8b32-089cc529a832 (old id 5211942)
date added to LUP
2015-03-27 10:15:33
date last changed
2016-04-16 11:00:58
@misc{cb85bf64-9fd2-4bf8-8b32-089cc529a832,
  abstract     = {Paper presented at the American Anthropological Association, Panel on Glitches, rollouts and stakeholders: the social life of policy jargon.<br/><br>
Words have a life, especially in the anthropology of policy. This panel focuses on the social dynamics of policy language, particularly the integration of bureaucratic terminology with metaphors and imagery from other fields and knowledge domains. Policy initiatives are replete with prescriptive labels that policies should be ‘evidence-based’ and that they should include sufficient transparency, accountability, ownership, reform, buy-in and partnership. Policy implementation invokes terms and images such as roll-out and glitches. Policy debate and contestation continues and enhances these terms, invoking issues of risk, governance, ethics and compliance. These terms become tools used by policy actors in forming and executing programs, by those who are its targets or stakeholders, and by the opponents of the policy agendas. Policy talk is more than terminology, more than rhetoric, and more than discourse. It is power itself. It is politics. The papers in this panel offer a comparative perspective on the production and use of policy language across policy domains (development, health, education, welfare, private sector). They add a further contribution to the burgeoning field of anthropology of policy.<br/><br>
<br/><br>
Abstract of this paper ‘Policies and procedures’ are an essential part of all private sector firms. As part of the trend toward corporate ethics and the need to comply with international business regulations and anti-bribery standards, many global firms have developed their own internal codes of conduct. These codes, alongside the more specific ‘policies and procedures’, are promulgated and enforced by the firm’s ‘ethics and compliance officer’. Only by respecting the code of conduct can the firm achieve a genuine ‘culture of compliance’. But this requires a visible commitment from upper management, known as ‘tone at the top’. Without tone at the top, the code of ethics will not be taken seriously by middle management or subordinate personnel. There will be no ‘culture of compliance’. Based on research among compliance professionals, this paper discusses the terminological debates involved in the search for the right ‘tone’.},
  author       = {Sampson, Steven},
  keyword      = {social anthropology,anthropology of policy,policy studies,ethics and compliance,business ethics,federal sentencing guidelines,compliance},
  language     = {eng},
  pages        = {1--15},
  title        = {Tone at the top: building a culture of compliance in company codes of conduct},
  year         = {2014},
}