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Adapting a causality model of technical systems to represent socio-technical systems: A Case study from the BoP

Jagtap, Santosh LU and Kandachar, Prabhu (2010) International Symposium on Tools and Methods of Competitive Engineering, TMCE 2010
Abstract
The base of the world economic pyramid, generally called the base of the pyramid (BoP), consists of four billion people with average daily income of four dollars. Over the past several years, the design and development of products and services for BoP markets has been investigated by several authors from different disciplines. While some authors suggest a systems approach to design and develop products and services for these markets, a little work has been carried out in this area. Specifically, no studies have been found in the reviewed literature that systematically explain how businesses bring about systemic changes in BoP markets. This study methodically explains how businesses bring about systemic changes in these markets through the... (More)
The base of the world economic pyramid, generally called the base of the pyramid (BoP), consists of four billion people with average daily income of four dollars. Over the past several years, the design and development of products and services for BoP markets has been investigated by several authors from different disciplines. While some authors suggest a systems approach to design and develop products and services for these markets, a little work has been carried out in this area. Specifically, no studies have been found in the reviewed literature that systematically explain how businesses bring about systemic changes in BoP markets. This study methodically explains how businesses bring about systemic changes in these markets through the design and development process. In order to explain these systemic changes, the study first describes the development of a causality-model for socio-technical systems by modifying a causality-model of technical systems. It then explains the developed causality model for the BoP. Lastly, it tests this model by an in-depth investigation of a case study from the BoP. The findings systematically explain the need of: gaining an in-depth understanding of the existing BoP system to bring about desired actions (e.g. gaining profits, satisfying under-served or un-met needs of BoP customers, etc.); including different stakeholders from the BoP in the design and development process; and appropriately modifying existing BoP system before deploying products and services. In addition, this study proposes some applications of the developed causality-model to support practitioners involved in designing, developing and assessing interventions (i.e. products and services) for BoP markets. (Less)
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author
organization
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type
Contribution to conference
publication status
published
subject
keywords
Base of the pyramid (BoP), causality, socio-technical systems, interventions
conference name
International Symposium on Tools and Methods of Competitive Engineering, TMCE 2010
language
English
LU publication?
yes
id
46de2a1f-f2e7-4e15-9326-051537eef046 (old id 5424290)
date added to LUP
2015-05-25 11:42:45
date last changed
2016-04-16 11:16:31
@misc{46de2a1f-f2e7-4e15-9326-051537eef046,
  abstract     = {The base of the world economic pyramid, generally called the base of the pyramid (BoP), consists of four billion people with average daily income of four dollars. Over the past several years, the design and development of products and services for BoP markets has been investigated by several authors from different disciplines. While some authors suggest a systems approach to design and develop products and services for these markets, a little work has been carried out in this area. Specifically, no studies have been found in the reviewed literature that systematically explain how businesses bring about systemic changes in BoP markets. This study methodically explains how businesses bring about systemic changes in these markets through the design and development process. In order to explain these systemic changes, the study first describes the development of a causality-model for socio-technical systems by modifying a causality-model of technical systems. It then explains the developed causality model for the BoP. Lastly, it tests this model by an in-depth investigation of a case study from the BoP. The findings systematically explain the need of: gaining an in-depth understanding of the existing BoP system to bring about desired actions (e.g. gaining profits, satisfying under-served or un-met needs of BoP customers, etc.); including different stakeholders from the BoP in the design and development process; and appropriately modifying existing BoP system before deploying products and services. In addition, this study proposes some applications of the developed causality-model to support practitioners involved in designing, developing and assessing interventions (i.e. products and services) for BoP markets.},
  author       = {Jagtap, Santosh and Kandachar, Prabhu},
  keyword      = {Base of the pyramid (BoP),causality,socio-technical systems,interventions},
  language     = {eng},
  title        = {Adapting a causality model of technical systems to represent socio-technical systems: A Case study from the BoP},
  year         = {2010},
}