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The role of frames for value co-creation.

Säwe, Filippa LU and Thelander, Åsa LU (2014) In International Journal of Quality and Service Sciences
Abstract
Purpose – This article analyses the conditions for co-creation in a non-commercial context. The particular aim is to show how a co-creative activity is framed for the participants and the consequences of the frames for the values that are co-created in the process.



Design/methodology/approach – Goffman’s frame analysis is applied to investigate how co-creation is used as a marketing strategy where an art event is used as an engagement platform to involve citizens in creating visions for an urban renewal area. Data are collected by qualitative interviews, participant observations and qualitative document analyses.



Findings – The taken-for-granted ideas of the active and creative consumer as well as the... (More)
Purpose – This article analyses the conditions for co-creation in a non-commercial context. The particular aim is to show how a co-creative activity is framed for the participants and the consequences of the frames for the values that are co-created in the process.



Design/methodology/approach – Goffman’s frame analysis is applied to investigate how co-creation is used as a marketing strategy where an art event is used as an engagement platform to involve citizens in creating visions for an urban renewal area. Data are collected by qualitative interviews, participant observations and qualitative document analyses.



Findings – The taken-for-granted ideas of the active and creative consumer as well as the focus in marketing research on the positive values achieved in a co-creative process is problematic in a public context. An unreflexive use of a co-creative strategy in a non-commercial setting and using art as an engagement platform, in combination with insufficient communication about the new framings, result in no-creation of value or even co-destruction of value.



Practical implications – Unclear definition of the situation for co-creation results in is confusion about how to interact and how to create value. Such outcome is highly problematic for a public organization. It is of major importance that citizens can identify and understand the type of activity. We argue that communication in well-defined phases of an event can facilitate desired acts of co-creation.



Originality/value – Value co-creation theory has been transferred between contexts but there are few studies of what the transfer means in terms of consumer abilities to take part in the value creation process and its rules of engagement. This study demonstrates the difficulties of moving from theory to practice when the context changes from a commercial to a public participatory one. This opens for new research venues in value co-creation and marketing theory. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
submitted
subject
keywords
Goffman, value co-creation, frame analysis, strategic communication, DART model
in
International Journal of Quality and Service Sciences
publisher
Emerald Group Publishing Limited
ISSN
1756-669X
language
English
LU publication?
yes
id
8dc06d59-8aba-4634-9d60-b992be32a6f4 (old id 4350765)
date added to LUP
2014-03-06 15:23:06
date last changed
2016-04-16 05:57:31
@article{8dc06d59-8aba-4634-9d60-b992be32a6f4,
  abstract     = {Purpose – This article analyses the conditions for co-creation in a non-commercial context. The particular aim is to show how a co-creative activity is framed for the participants and the consequences of the frames for the values that are co-created in the process. <br/><br>
<br/><br>
Design/methodology/approach – Goffman’s frame analysis is applied to investigate how co-creation is used as a marketing strategy where an art event is used as an engagement platform to involve citizens in creating visions for an urban renewal area. Data are collected by qualitative interviews, participant observations and qualitative document analyses.<br/><br>
<br/><br>
Findings – The taken-for-granted ideas of the active and creative consumer as well as the focus in marketing research on the positive values achieved in a co-creative process is problematic in a public context. An unreflexive use of a co-creative strategy in a non-commercial setting and using art as an engagement platform, in combination with insufficient communication about the new framings, result in no-creation of value or even co-destruction of value. <br/><br>
<br/><br>
Practical implications – Unclear definition of the situation for co-creation results in is confusion about how to interact and how to create value. Such outcome is highly problematic for a public organization. It is of major importance that citizens can identify and understand the type of activity. We argue that communication in well-defined phases of an event can facilitate desired acts of co-creation.<br/><br>
<br/><br>
Originality/value – Value co-creation theory has been transferred between contexts but there are few studies of what the transfer means in terms of consumer abilities to take part in the value creation process and its rules of engagement. This study demonstrates the difficulties of moving from theory to practice when the context changes from a commercial to a public participatory one. This opens for new research venues in value co-creation and marketing theory.},
  author       = {Säwe, Filippa and Thelander, Åsa},
  issn         = {1756-669X},
  keyword      = {Goffman,value co-creation,frame analysis,strategic communication,DART model},
  language     = {eng},
  publisher    = {Emerald Group Publishing Limited},
  series       = {International Journal of Quality and Service Sciences},
  title        = {The role of frames for value co-creation.},
  year         = {2014},
}