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- 2022
-
Mark
First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation : An Empirical Investigation
(
- Contribution to journal › Article
- 2021
-
Mark
Ease or excitement? Exploring how concept stores contribute to a retail portfolio
(
- Contribution to journal › Article
-
Mark
Mapping Customer Experience of Unattended Delivery Services in E-Grocery Retail
2021) NOFOMA 2021(
- Contribution to conference › Paper, not in proceeding
- 2019
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article
- 2018
-
Mark
Customer value in self-service kiosks: a systematic literature review
(
- Contribution to journal › Scientific review
- 2017
-
Mark
An exploration of consumers’ experiences in physical stores : comparing consumers’ and retailers’ perspectives in past and present time
(
- Contribution to journal › Article