LUP Statistics
Record
- Title
- - Var vänlig klaga - En studie kring hur service recovery kan främja ett hotells konkurrensförmåga
- Type
- Student Paper
- Publ. year
- 2009
- Author/s
- Jönsson, Erik; Rave, Katarina; Warringer, Therese
- Department/s
- Department of Service Studies
- In LUP since
- 2009-06-12
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