Skip to main content
Record
Title
Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry
Type
Student Paper
Publ. year
2015
Author/s
Boomgaarden, Claas
Department/s
Department of Service Studies
In LUP since
2015-10-15
Downloads

Total This Year This Month
1299 170 10
 Downloads per Country

Germany
604 (46%)
United States of America
167 (13%)
Sweden
67 (5%)
China
42 (3%)
India
33 (3%)
Malaysia
27 (2%)
Viet Nam
22 (2%)
United Kingdom of Great Britain and Northern Ireland
22 (2%)
Netherlands (Kingdom of the)
21 (2%)
Thailand
18 (1%)
Brazil
17 (1%)
Philippines
17 (1%)
South Africa
12 (1%)
Australia
11 (1%)
Hong Kong (China)
10 (1%)
Indonesia
10 (1%)
Singapore
10 (1%)
Turkiye
10 (1%)
France
9 (1%)
Unknown
9 (1%)
Finland
8 (1%)
Russian Federation
8 (1%)
Nigeria
6 (0%)
Kenya
6 (0%)
Pakistan
5 (0%)
Zimbabwe
5 (0%)
Denmark
5 (0%)
Italy
5 (0%)
Czechia
5 (0%)
Portugal
4 (0%)
Canada
4 (0%)
Algeria
4 (0%)
United Arab Emirates
4 (0%)
Sri Lanka
4 (0%)
South Korea
4 (0%)
Uganda
3 (0%)
Iraq
3 (0%)
Bangladesh
3 (0%)
Ireland
3 (0%)
Ghana
3 (0%)
Suriname
3 (0%)
Ukraine
3 (0%)
Greece
3 (0%)
Ethiopia
3 (0%)
Saudi Arabia
2 (0%)
New Zealand
2 (0%)
Mexico
2 (0%)
Taiwan (China)
2 (0%)
Spain
2 (0%)
Georgia
2 (0%)
Azerbaijan
2 (0%)
Iran
2 (0%)
Belgium
2 (0%)
Tanzania, the United Republic of
2 (0%)
Ecuador
2 (0%)
Sudan
2 (0%)
Romania
2 (0%)
Japan
2 (0%)
Chile
2 (0%)
Peru
2 (0%)
Zambia
1 (0%)
Norway
1 (0%)
Tunisia
1 (0%)
Argentina
1 (0%)
Mauritius
1 (0%)
Austria
1 (0%)
Turkmenistan
1 (0%)
Uruguay
1 (0%)
Bulgaria
1 (0%)
El Salvador
1 (0%)
Kazakhstan
1 (0%)
Syrian Arab Republic
1 (0%)
Latvia
1 (0%)
Cambodia
1 (0%)
Colombia
1 (0%)
Myanmar
1 (0%)
Montenegro
1 (0%)
Nicaragua
1 (0%)
Lithuania
1 (0%)
Lebanon
1 (0%)
Congo
1 (0%)
Turks and Caicos Islands
1 (0%)
Egypt
1 (0%)
Oman
1 (0%)
Namibia
1 (0%)
About
The download statistics shown here have been collected since the launch of LUP in October 2007 and are updated every night. Statistics are available for all records with open access full-texts. Efforts have been made to exclude downloads by robots and track irregular download activities.

About accessibility

Disclaimer
The information on downloads per country is based on the geolocation of IP addresses and may not be completely accurate. The statistics presented here may also change retroactively when the calculation process is improved to provide more accurate results.

Statistics Last Updated
2026-10-15 07:03:55