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En väg till medborgarnära service och närdemokrati? Förklarande utvärdering av medborgarkontoren i Lunds kommun

Ericsson, Hanna (2005)
Department of Political Science
Abstract
Neighbourhood offices were established in the municipal of Lund by a decision in the municipal council 1999. During following years four offices opened in the surrounding villages; Veberöd, Genarp, Södra Sandby and Dalby. By using a goal oriented model and making interviews I study whether the offices reaches the goals of more effective service, developed IT-support, a stronger local democracy and a better feeling for service. The offices has improved the information to the citizens and efforts have been made to strengthen the local democracy but more complex matters can not be handled at the offices today, which is a disappointment for many involved.

To explain the result of the evaluation I use Vedungs ?A general theory of public... (More)
Neighbourhood offices were established in the municipal of Lund by a decision in the municipal council 1999. During following years four offices opened in the surrounding villages; Veberöd, Genarp, Södra Sandby and Dalby. By using a goal oriented model and making interviews I study whether the offices reaches the goals of more effective service, developed IT-support, a stronger local democracy and a better feeling for service. The offices has improved the information to the citizens and efforts have been made to strengthen the local democracy but more complex matters can not be handled at the offices today, which is a disappointment for many involved.

To explain the result of the evaluation I use Vedungs ?A general theory of public efforts result?. When looking at factors as historical background and implementation it becomes apparent that many people se the offices as a compensation for the municipal section committees. The decision to establish neighbourhood offices could be seen as symbolic policy since there is a lack of interest from the politicians in taking further necessary decisions. This, together with the problems of not having neighbourhood offices in the whole municipal, explains the state of the neighbourhood office reform in Lund today. (Less)
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author
Ericsson, Hanna
supervisor
organization
year
type
M2 - Bachelor Degree
subject
keywords
Neighbourhood offices, goal oriented evaluation, de-sectorised service, local democracy, symbolic policy, Political and administrative sciences, Statsvetenskap, förvaltningskunskap
language
Swedish
id
1330509
date added to LUP
2005-06-20 00:00:00
date last changed
2005-06-20 00:00:00
@misc{1330509,
  abstract     = {Neighbourhood offices were established in the municipal of Lund by a decision in the municipal council 1999. During following years four offices opened in the surrounding villages; Veberöd, Genarp, Södra Sandby and Dalby. By using a goal oriented model and making interviews I study whether the offices reaches the goals of more effective service, developed IT-support, a stronger local democracy and a better feeling for service. The offices has improved the information to the citizens and efforts have been made to strengthen the local democracy but more complex matters can not be handled at the offices today, which is a disappointment for many involved.

To explain the result of the evaluation I use Vedungs ?A general theory of public efforts result?. When looking at factors as historical background and implementation it becomes apparent that many people se the offices as a compensation for the municipal section committees. The decision to establish neighbourhood offices could be seen as symbolic policy since there is a lack of interest from the politicians in taking further necessary decisions. This, together with the problems of not having neighbourhood offices in the whole municipal, explains the state of the neighbourhood office reform in Lund today.},
  author       = {Ericsson, Hanna},
  keyword      = {Neighbourhood offices,goal oriented evaluation,de-sectorised service,local democracy,symbolic policy,Political and administrative sciences,Statsvetenskap, förvaltningskunskap},
  language     = {swe},
  note         = {Student Paper},
  title        = {En väg till medborgarnära service och närdemokrati? Förklarande utvärdering av medborgarkontoren i Lunds kommun},
  year         = {2005},
}