En studie av en hälsointervention mot stress, ohälsa och sjukfrånvaro bland kundtjänstanställda
(2005)Department of Psychology
- Abstract
- The aim of this study was to investigate a health intervention at a Swedish telecom company, with regards to behavioral, cognitive and somatic stress, experienced health, and absence due to illness. A further aim was to investigate the employees' perceptions regarding the health intervention. Questionnaires were collected from 139 employees at the customer service departments.
Results indicated that the health activity bowling to some extent could predict lower behavioral stress. However, the most important predictors of stress and perceived health were lack of meaningfulness and quantitative demands. Lack of meaningfulness was also a predictor of absence due to illness. The results also indicated that intervention participation would be... (More) - The aim of this study was to investigate a health intervention at a Swedish telecom company, with regards to behavioral, cognitive and somatic stress, experienced health, and absence due to illness. A further aim was to investigate the employees' perceptions regarding the health intervention. Questionnaires were collected from 139 employees at the customer service departments.
Results indicated that the health activity bowling to some extent could predict lower behavioral stress. However, the most important predictors of stress and perceived health were lack of meaningfulness and quantitative demands. Lack of meaningfulness was also a predictor of absence due to illness. The results also indicated that intervention participation would be related to somewhat better perceived health, but not to less stress or to less absence due to illness. Employees mainly found the intervention rewarding in terms of physical and mental health. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/1333505
- author
- Bramsvik, Emma
- supervisor
- organization
- year
- 2005
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- hälsa, stress, sjukskrivningar, arbetsmiljö, health, intervention, callcenter, absence due to illness, control, meaningfulness, quantitative demands, Occupational health, industrial medicine, Yrkesmedicin, arbetsmiljömedicin, Sociology of labour, sociology of enterprise, Arbetslivssociologi, företagssociologi, Industrial psychology, Arbetspsykologi, industripsykologi
- language
- Swedish
- id
- 1333505
- date added to LUP
- 2005-03-04 00:00:00
- date last changed
- 2005-03-04 00:00:00
@misc{1333505,
abstract = {{The aim of this study was to investigate a health intervention at a Swedish telecom company, with regards to behavioral, cognitive and somatic stress, experienced health, and absence due to illness. A further aim was to investigate the employees' perceptions regarding the health intervention. Questionnaires were collected from 139 employees at the customer service departments.
Results indicated that the health activity bowling to some extent could predict lower behavioral stress. However, the most important predictors of stress and perceived health were lack of meaningfulness and quantitative demands. Lack of meaningfulness was also a predictor of absence due to illness. The results also indicated that intervention participation would be related to somewhat better perceived health, but not to less stress or to less absence due to illness. Employees mainly found the intervention rewarding in terms of physical and mental health.}},
author = {{Bramsvik, Emma}},
language = {{swe}},
note = {{Student Paper}},
title = {{En studie av en hälsointervention mot stress, ohälsa och sjukfrånvaro bland kundtjänstanställda}},
year = {{2005}},
}