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Critical Success Factors affecting Decision Support System Success, from an end-user perspective

Johansson, Johannes and Gustafsson, Björn (2009)
Department of Informatics
Abstract
In the history of DSS literature numerous of researchers have investigated the state of DSS and attempts have been made to develop an understanding for the role of certain critical success factors affecting the implementation success. However, the cumulative knowledge is in the literature suggested to be li-mited and regularly placing the end-user outside the centre of focus. This thesis have included these reporting and concen-trated on building a cumulative theoretical framework of IS re-search applicable to the field of DSS, starting from Wixom & Watson’s research model from 2001. Via a multi-method en-tailing the built up theoretical framework and two expert inter-views a research model was designed, which subsequently was tested and... (More)
In the history of DSS literature numerous of researchers have investigated the state of DSS and attempts have been made to develop an understanding for the role of certain critical success factors affecting the implementation success. However, the cumulative knowledge is in the literature suggested to be li-mited and regularly placing the end-user outside the centre of focus. This thesis have included these reporting and concen-trated on building a cumulative theoretical framework of IS re-search applicable to the field of DSS, starting from Wixom & Watson’s research model from 2001. Via a multi-method en-tailing the built up theoretical framework and two expert inter-views a research model was designed, which subsequently was tested and evaluated through a survey in order find the answer to which critical success factors that significantly affects end-users perceived net benefits of a DSS post-implementation. By analyzing the survey result, this study identified three factors that significantly affect end-users perceived net benefits, name-ly Data Quality, Problem Match and Support Quality. The the-sis finishes with a discussion and conclusion of how the find-ings can contribute to the field of research and practice, and how further studies can follow on where this thesis finishes. (Less)
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author
Johansson, Johannes and Gustafsson, Björn
supervisor
organization
year
type
H1 - Master's Degree (One Year)
subject
keywords
Decision support system, Critical success factorfactor, Perceived net benefits, Post-implementation, Informatics, systems theory, Informatik, systemteori
language
English
id
1458588
date added to LUP
2009-06-24 00:00:00
date last changed
2010-08-03 10:52:42
@misc{1458588,
  abstract     = {In the history of DSS literature numerous of researchers have investigated the state of DSS and attempts have been made to develop an understanding for the role of certain critical success factors affecting the implementation success. However, the cumulative knowledge is in the literature suggested to be li-mited and regularly placing the end-user outside the centre of focus. This thesis have included these reporting and concen-trated on building a cumulative theoretical framework of IS re-search applicable to the field of DSS, starting from Wixom & Watson’s research model from 2001. Via a multi-method en-tailing the built up theoretical framework and two expert inter-views a research model was designed, which subsequently was tested and evaluated through a survey in order find the answer to which critical success factors that significantly affects end-users perceived net benefits of a DSS post-implementation. By analyzing the survey result, this study identified three factors that significantly affect end-users perceived net benefits, name-ly Data Quality, Problem Match and Support Quality. The the-sis finishes with a discussion and conclusion of how the find-ings can contribute to the field of research and practice, and how further studies can follow on where this thesis finishes.},
  author       = {Johansson, Johannes and Gustafsson, Björn},
  keyword      = {Decision support system,Critical success factorfactor,Perceived net benefits,Post-implementation,Informatics, systems theory,Informatik, systemteori},
  language     = {eng},
  note         = {Student Paper},
  title        = {Critical Success Factors affecting Decision Support System Success, from an end-user perspective},
  year         = {2009},
}