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Enterprise system and business alignment: The role of an external consultant

Visockas, Rokas and Henriksson, Camilla (2009)
Department of Informatics
Abstract
Enterprise system and business are aligned when enterprise system supports business strategy, goals and requirements. Enterprise systems help the organizations to increase their efficiency, to raise the productivity, quality and competition level. Organizations implementing enterprise systems usually don’t have the required internal resources and knowledge to implement an enterprise system themselves and have to hire external consultants.
The purpose of the study was to gain more knowledge about the role of external consultants in aligning enterprise systems with business. We created a framework of enterprise system and business alignment from an external consultant’s perspective. This framework was validated by doing qualitative... (More)
Enterprise system and business are aligned when enterprise system supports business strategy, goals and requirements. Enterprise systems help the organizations to increase their efficiency, to raise the productivity, quality and competition level. Organizations implementing enterprise systems usually don’t have the required internal resources and knowledge to implement an enterprise system themselves and have to hire external consultants.
The purpose of the study was to gain more knowledge about the role of external consultants in aligning enterprise systems with business. We created a framework of enterprise system and business alignment from an external consultant’s perspective. This framework was validated by doing qualitative interviews with experts of enterprise systems.
We found that involvement of an external consultant has a significant impact to enterprise system and business alignment. Our empirical findings showed that an external consultant has a crucial role and is a connecting part to achieve an alignment between enterprise systems and business. An external consultant by using his knowledge, personal characteristics and skills helps a customer to gain the maximum benefit from an enterprise system. (Less)
Please use this url to cite or link to this publication:
author
Visockas, Rokas and Henriksson, Camilla
supervisor
organization
year
type
H1 - Master's Degree (One Year)
subject
keywords
Business, Enterprise System, alignment, External consultant, Informatics, systems theory, Informatik, systemteori
language
English
id
1473853
date added to LUP
2009-09-01 00:00:00
date last changed
2010-08-03 10:52:46
@misc{1473853,
  abstract     = {Enterprise system and business are aligned when enterprise system supports business strategy, goals and requirements. Enterprise systems help the organizations to increase their efficiency, to raise the productivity, quality and competition level. Organizations implementing enterprise systems usually don’t have the required internal resources and knowledge to implement an enterprise system themselves and have to hire external consultants.
The purpose of the study was to gain more knowledge about the role of external consultants in aligning enterprise systems with business. We created a framework of enterprise system and business alignment from an external consultant’s perspective. This framework was validated by doing qualitative interviews with experts of enterprise systems.
We found that involvement of an external consultant has a significant impact to enterprise system and business alignment. Our empirical findings showed that an external consultant has a crucial role and is a connecting part to achieve an alignment between enterprise systems and business. An external consultant by using his knowledge, personal characteristics and skills helps a customer to gain the maximum benefit from an enterprise system.},
  author       = {Visockas, Rokas and Henriksson, Camilla},
  keyword      = {Business,Enterprise System,alignment,External consultant,Informatics, systems theory,Informatik, systemteori},
  language     = {eng},
  note         = {Student Paper},
  title        = {Enterprise system and business alignment: The role of an external consultant},
  year         = {2009},
}