The potential role of Facebook in promoting knowledge sharing
(2010) INFM02 20101Department of Informatics
- Abstract
- The information age witnesses both the growth of knowledge management systems (KMS) and social network websites (SNW), the former of which transformed the traditional way of knowledge sharing while the latter transformed the way people interact. This study explores whether and how the specific SNW, Facebook, can facilitate the use of KMS. Although KMS are gaining popularity and have real benefits, they suffer from various limitations. Due to the disappointing performance of KMS in many companies, there has been an increasing realization that the strategy of utilizing KMS requires companies to foster social relationship. Our study bridges the gap between the study of KMS and SNW by showing that the use of Facebook has the potential to... (More)
- The information age witnesses both the growth of knowledge management systems (KMS) and social network websites (SNW), the former of which transformed the traditional way of knowledge sharing while the latter transformed the way people interact. This study explores whether and how the specific SNW, Facebook, can facilitate the use of KMS. Although KMS are gaining popularity and have real benefits, they suffer from various limitations. Due to the disappointing performance of KMS in many companies, there has been an increasing realization that the strategy of utilizing KMS requires companies to foster social relationship. Our study bridges the gap between the study of KMS and SNW by showing that the use of Facebook has the potential to facilitate KMS application by increasing two dimensions of social capital: the trust and tie strength between individuals. With strong community-building strength, Facebook can improve users’ willingness to contribute knowledge, expand sources of knowledge and also sometimes act as the alternative knowledge exchange medium, thus making itself appealing to many companies wishing to reap benefits from social networking. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/1627952
- author
- Sun, Kaiji LU and Zhen, Wenjing
- supervisor
- organization
- course
- INFM02 20101
- year
- 2010
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Knowledge Management Systems, Social Network Website, Facebook, Social capital
- report number
- INF10-033
- language
- English
- id
- 1627952
- date added to LUP
- 2010-08-25 13:35:12
- date last changed
- 2010-08-25 13:35:12
@misc{1627952, abstract = {{The information age witnesses both the growth of knowledge management systems (KMS) and social network websites (SNW), the former of which transformed the traditional way of knowledge sharing while the latter transformed the way people interact. This study explores whether and how the specific SNW, Facebook, can facilitate the use of KMS. Although KMS are gaining popularity and have real benefits, they suffer from various limitations. Due to the disappointing performance of KMS in many companies, there has been an increasing realization that the strategy of utilizing KMS requires companies to foster social relationship. Our study bridges the gap between the study of KMS and SNW by showing that the use of Facebook has the potential to facilitate KMS application by increasing two dimensions of social capital: the trust and tie strength between individuals. With strong community-building strength, Facebook can improve users’ willingness to contribute knowledge, expand sources of knowledge and also sometimes act as the alternative knowledge exchange medium, thus making itself appealing to many companies wishing to reap benefits from social networking.}}, author = {{Sun, Kaiji and Zhen, Wenjing}}, language = {{eng}}, note = {{Student Paper}}, title = {{The potential role of Facebook in promoting knowledge sharing}}, year = {{2010}}, }