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The potential role of Facebook in promoting knowledge sharing

Sun, Kaiji LU and Zhen, Wenjing (2010) INFM02 20101
Department of Informatics
Abstract
The information age witnesses both the growth of knowledge management systems (KMS) and social network websites (SNW), the former of which transformed the traditional way of knowledge sharing while the latter transformed the way people interact. This study explores whether and how the specific SNW, Facebook, can facilitate the use of KMS. Although KMS are gaining popularity and have real benefits, they suffer from various limitations. Due to the disappointing performance of KMS in many companies, there has been an increasing realization that the strategy of utilizing KMS requires companies to foster social relationship. Our study bridges the gap between the study of KMS and SNW by showing that the use of Facebook has the potential to... (More)
The information age witnesses both the growth of knowledge management systems (KMS) and social network websites (SNW), the former of which transformed the traditional way of knowledge sharing while the latter transformed the way people interact. This study explores whether and how the specific SNW, Facebook, can facilitate the use of KMS. Although KMS are gaining popularity and have real benefits, they suffer from various limitations. Due to the disappointing performance of KMS in many companies, there has been an increasing realization that the strategy of utilizing KMS requires companies to foster social relationship. Our study bridges the gap between the study of KMS and SNW by showing that the use of Facebook has the potential to facilitate KMS application by increasing two dimensions of social capital: the trust and tie strength between individuals. With strong community-building strength, Facebook can improve users’ willingness to contribute knowledge, expand sources of knowledge and also sometimes act as the alternative knowledge exchange medium, thus making itself appealing to many companies wishing to reap benefits from social networking. (Less)
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author
Sun, Kaiji LU and Zhen, Wenjing
supervisor
organization
course
INFM02 20101
year
type
H1 - Master's Degree (One Year)
subject
keywords
Knowledge Management Systems, Social Network Website, Facebook, Social capital
report number
INF10-033
language
English
id
1627952
date added to LUP
2010-08-25 13:35:12
date last changed
2010-08-25 13:35:12
@misc{1627952,
  abstract     = {The information age witnesses both the growth of knowledge management systems (KMS) and social network websites (SNW), the former of which transformed the traditional way of knowledge sharing while the latter transformed the way people interact. This study explores whether and how the specific SNW, Facebook, can facilitate the use of KMS. Although KMS are gaining popularity and have real benefits, they suffer from various limitations. Due to the disappointing performance of KMS in many companies, there has been an increasing realization that the strategy of utilizing KMS requires companies to foster social relationship. Our study bridges the gap between the study of KMS and SNW by showing that the use of Facebook has the potential to facilitate KMS application by increasing two dimensions of social capital: the trust and tie strength between individuals. With strong community-building strength, Facebook can improve users’ willingness to contribute knowledge, expand sources of knowledge and also sometimes act as the alternative knowledge exchange medium, thus making itself appealing to many companies wishing to reap benefits from social networking.},
  author       = {Sun, Kaiji and Zhen, Wenjing},
  keyword      = {Knowledge Management Systems,Social Network Website,Facebook,Social capital},
  language     = {eng},
  note         = {Student Paper},
  title        = {The potential role of Facebook in promoting knowledge sharing},
  year         = {2010},
}