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Dolda användarkostnader vid datoranvändning

Törngren, Tobias (2004) MIO920
Production Management
Abstract
When calculating how much it costs to provide a user with a computer it is
easy to focus on initial costs for hardware and software, costs for education
and costs for providing some kind of support service for the users. It is easy
to forget about hidden costs, as time when the user tries to solve computer
related problems by his own or when the user gets help from a colleague,
and even harder to estimate how big they are.
This master thesis tries to estimate the size of the hidden costs for an
average computer user and the reason the hidden costs arise, based on a
survey including 263 users from four companies in the Malmo/Lund region.
Please use this url to cite or link to this publication:
author
Törngren, Tobias
supervisor
organization
course
MIO920
year
type
M1 - University Diploma
subject
keywords
support, survey, helpdesk, computers, indirect costs, hidden costs
other publication id
04/5190
language
Swedish
id
2007253
date added to LUP
2011-06-30 13:56:30
date last changed
2011-06-30 13:56:30
@misc{2007253,
  abstract     = {When calculating how much it costs to provide a user with a computer it is
easy to focus on initial costs for hardware and software, costs for education
and costs for providing some kind of support service for the users. It is easy
to forget about hidden costs, as time when the user tries to solve computer
related problems by his own or when the user gets help from a colleague,
and even harder to estimate how big they are.
This master thesis tries to estimate the size of the hidden costs for an
average computer user and the reason the hidden costs arise, based on a
survey including 263 users from four companies in the Malmo/Lund region.},
  author       = {Törngren, Tobias},
  keyword      = {support,survey,helpdesk,computers,indirect costs,hidden costs},
  language     = {swe},
  note         = {Student Paper},
  title        = {Dolda användarkostnader vid datoranvändning},
  year         = {2004},
}