Dolda användarkostnader vid datoranvändning
(2004) MIO920Production Management
- Abstract
- When calculating how much it costs to provide a user with a computer it is
easy to focus on initial costs for hardware and software, costs for education
and costs for providing some kind of support service for the users. It is easy
to forget about hidden costs, as time when the user tries to solve computer
related problems by his own or when the user gets help from a colleague,
and even harder to estimate how big they are.
This master thesis tries to estimate the size of the hidden costs for an
average computer user and the reason the hidden costs arise, based on a
survey including 263 users from four companies in the Malmo/Lund region.
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/2007253
- author
- Törngren, Tobias
- supervisor
- organization
- course
- MIO920
- year
- 2004
- type
- M1 - University Diploma
- subject
- keywords
- support, survey, helpdesk, computers, indirect costs, hidden costs
- other publication id
- 04/5190
- language
- Swedish
- id
- 2007253
- date added to LUP
- 2011-06-30 13:56:30
- date last changed
- 2011-06-30 13:56:30
@misc{2007253,
abstract = {{When calculating how much it costs to provide a user with a computer it is
easy to focus on initial costs for hardware and software, costs for education
and costs for providing some kind of support service for the users. It is easy
to forget about hidden costs, as time when the user tries to solve computer
related problems by his own or when the user gets help from a colleague,
and even harder to estimate how big they are.
This master thesis tries to estimate the size of the hidden costs for an
average computer user and the reason the hidden costs arise, based on a
survey including 263 users from four companies in the Malmo/Lund region.}},
author = {{Törngren, Tobias}},
language = {{swe}},
note = {{Student Paper}},
title = {{Dolda användarkostnader vid datoranvändning}},
year = {{2004}},
}