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Konflikter och konflikthantering inom äldreboenden - Ur enhetschefens synvinkel

Lund Lagerberg, Annika LU and Blom, Ylva LU (2012) SOPA63 20121
School of Social Work
Abstract
Author: Annika Lund Lagerberg, Ylva Blom
Title: Conflict and conflict managment in elderly care settings - From a unit managers point of view [Translated title]
Supervisor: Anders Östnäs
Assessor: Susanna Johansson

The aim of this study was to determine the factors that contributes to conflict and how the unit managers manage and prevent these conflicts. We have chosen to examine conflicts from the leader's point of view. Our study was based on six semi-structured interviews with unit managers at elderly care settings. Five themes were identified and discussed. These were: The leader's approach to leadership, the leader's thoughts about conflicts, causes of conflicts, conflict management and time spent on dealing with conflicts. The... (More)
Author: Annika Lund Lagerberg, Ylva Blom
Title: Conflict and conflict managment in elderly care settings - From a unit managers point of view [Translated title]
Supervisor: Anders Östnäs
Assessor: Susanna Johansson

The aim of this study was to determine the factors that contributes to conflict and how the unit managers manage and prevent these conflicts. We have chosen to examine conflicts from the leader's point of view. Our study was based on six semi-structured interviews with unit managers at elderly care settings. Five themes were identified and discussed. These were: The leader's approach to leadership, the leader's thoughts about conflicts, causes of conflicts, conflict management and time spent on dealing with conflicts. The analyze was based on organization theory. The five themes were primarily interpreted from the Human Resources perspective. The unit managers wants to influence the work in elderly care but also sees the importance of the employees participation. A mixture of structural and proximity are needed for employees wellbeing. Unit managers sees conflicts as both disturbing and needed sometimes for a latent conflict to reach the surface and move on from it. There are many factors of conflict causes within human interactions at work. Some of them are communications barriers and differences in values, goals and background. Sometimes conflict occur from organizational innovation and jurisdictional ambiguity. The conflict management result showed that unit managers used their experience in conflict prevention and made sure to be clear, give feedback, having clear goals and give the employees opportunity to participate and influence their work.
Unit managers puts different amounts of time in conflict management because different elderly care settings are having various amount of conflict. (Less)
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author
Lund Lagerberg, Annika LU and Blom, Ylva LU
supervisor
organization
course
SOPA63 20121
year
type
M2 - Bachelor Degree
subject
keywords
conflict management, conflict causes, conflict, unit managers, leader, elderly care
language
Swedish
id
2759938
date added to LUP
2012-06-13 11:22:20
date last changed
2012-06-13 11:22:20
@misc{2759938,
  abstract     = {Author: Annika Lund Lagerberg, Ylva Blom
Title: Conflict and conflict managment in elderly care settings - From a unit managers point of view [Translated title]
Supervisor: Anders Östnäs
Assessor: Susanna Johansson

The aim of this study was to determine the factors that contributes to conflict and how the unit managers manage and prevent these conflicts. We have chosen to examine conflicts from the leader's point of view. Our study was based on six semi-structured interviews with unit managers at elderly care settings. Five themes were identified and discussed. These were: The leader's approach to leadership, the leader's thoughts about conflicts, causes of conflicts, conflict management and time spent on dealing with conflicts. The analyze was based on organization theory. The five themes were primarily interpreted from the Human Resources perspective. The unit managers wants to influence the work in elderly care but also sees the importance of the employees participation. A mixture of structural and proximity are needed for employees wellbeing. Unit managers sees conflicts as both disturbing and needed sometimes for a latent conflict to reach the surface and move on from it. There are many factors of conflict causes within human interactions at work. Some of them are communications barriers and differences in values, goals and background. Sometimes conflict occur from organizational innovation and jurisdictional ambiguity. The conflict management result showed that unit managers used their experience in conflict prevention and made sure to be clear, give feedback, having clear goals and give the employees opportunity to participate and influence their work. 
Unit managers puts different amounts of time in conflict management because different elderly care settings are having various amount of conflict.},
  author       = {Lund Lagerberg, Annika and Blom, Ylva},
  keyword      = {conflict management,conflict causes,conflict,unit managers,leader,elderly care},
  language     = {swe},
  note         = {Student Paper},
  title        = {Konflikter och konflikthantering inom äldreboenden - Ur enhetschefens synvinkel},
  year         = {2012},
}