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”Alltså, klienter är ju arga och kan säga saker som de inte menar” En kvalitativ studie om socialsekreterares uttalanden kring hot på sin arbetsplats

Månsson, Kerstin LU and Daugbjerg, Filippa LU (2013) SOPA63 20122
School of Social Work
Abstract (Swedish)
Abstract
Authors: Filippa Daugbjerg & Kerstin Månsson
Title: “So, clients are angry and say things they do not mean” – A qualitative study of the social worker’s statements about threats in the workplace
Supervisor: Karin Kullberg

The aim of this study was to examine what social workers in social services, working with economical support found as risk factors when a threatful situation arises. We also examined if and how these social workers by mitigation avoided reporting threats. The study was based on eight semi-structured interview in four different social services, in the south of Sweden. Our interviews had six different themes. To analyze these themes we used two different theories, discretion and account. Our result showed... (More)
Abstract
Authors: Filippa Daugbjerg & Kerstin Månsson
Title: “So, clients are angry and say things they do not mean” – A qualitative study of the social worker’s statements about threats in the workplace
Supervisor: Karin Kullberg

The aim of this study was to examine what social workers in social services, working with economical support found as risk factors when a threatful situation arises. We also examined if and how these social workers by mitigation avoided reporting threats. The study was based on eight semi-structured interview in four different social services, in the south of Sweden. Our interviews had six different themes. To analyze these themes we used two different theories, discretion and account. Our result showed that these social services had a policy, which meant that it was up to the individual social worker to decide if the situation was threatful – which could lead to a report. All the interviewees expressed that they did not tolerate any threats, which sometimes collided with their own expressed zero tolerance. The social workers therefore sometimes had to use their own discretion to create consensus between the experience of the threat and the expressed zero tolerance. In our study we found that the social workers sometimes tried to mitigate the threat by using an account. By mitigating the threat the own experience of the threat was neglected, which meant that the social workers did not find the threat severe, that a report was necessary. The reason for an account was to maintain a good relationship with the clients. It was clear that the social workers had to use their discretion to either report or maintain a good relationship with their clients.

Keywords: Account, discretion, social workers, threats, risk factor, reporting threats (Less)
Please use this url to cite or link to this publication:
author
Månsson, Kerstin LU and Daugbjerg, Filippa LU
supervisor
organization
course
SOPA63 20122
year
type
M2 - Bachelor Degree
subject
language
Swedish
id
3410599
date added to LUP
2013-01-28 18:03:46
date last changed
2013-01-28 18:03:46
@misc{3410599,
  abstract     = {Abstract
Authors: Filippa Daugbjerg & Kerstin Månsson
Title: “So, clients are angry and say things they do not mean” – A qualitative study of the social worker’s statements about threats in the workplace
Supervisor: Karin Kullberg

The aim of this study was to examine what social workers in social services, working with economical support found as risk factors when a threatful situation arises. We also examined if and how these social workers by mitigation avoided reporting threats. The study was based on eight semi-structured interview in four different social services, in the south of Sweden. Our interviews had six different themes. To analyze these themes we used two different theories, discretion and account. Our result showed that these social services had a policy, which meant that it was up to the individual social worker to decide if the situation was threatful – which could lead to a report. All the interviewees expressed that they did not tolerate any threats, which sometimes collided with their own expressed zero tolerance. The social workers therefore sometimes had to use their own discretion to create consensus between the experience of the threat and the expressed zero tolerance. In our study we found that the social workers sometimes tried to mitigate the threat by using an account. By mitigating the threat the own experience of the threat was neglected, which meant that the social workers did not find the threat severe, that a report was necessary. The reason for an account was to maintain a good relationship with the clients. It was clear that the social workers had to use their discretion to either report or maintain a good relationship with their clients.

Keywords: Account, discretion, social workers, threats, risk factor, reporting threats},
  author       = {Månsson, Kerstin and Daugbjerg, Filippa},
  language     = {swe},
  note         = {Student Paper},
  title        = {”Alltså, klienter är ju arga och kan säga saker som de inte menar” En kvalitativ studie om socialsekreterares uttalanden kring hot på sin arbetsplats},
  year         = {2013},
}