Skip to main content

LUP Student Papers

LUND UNIVERSITY LIBRARIES

Agile Development and User-Centered Design - a case study at Sony Mobile Communications AB

Jönsson, Emelie LU (2013) In LUTMDN/TMAT-5168-SE MAMM01 20131
Department of Design Sciences
Ergonomics and Aerosol Technology
Abstract (Swedish)
Syftet med detta examensarbete var att undersöka hur agil utveckling och användarcentrerad design kan kombineras i en utvecklingsprocess. Undersökningen baseras sig på den utvecklingsprocess med Scrum som används på en sektion vid avdelningen Applikationer och Service på Sony Mobile Communications AB i Lund, Sverige.
Det första målet med examensarbetet var att förse sektionen med ett antal förslag på hur de kan förbättra sin utvecklingsprocess för att ytterligare kombinera agil utveckling och användarcentrerad design. Eftersom sektionen nyligen har startat ett projekt angående användbarhetstester med LTH (Lunds Tekniska Högskola) och kombinerar detta med deras utvecklingsprocess, var det angeläget att undersöka om det ger någon nytta... (More)
Syftet med detta examensarbete var att undersöka hur agil utveckling och användarcentrerad design kan kombineras i en utvecklingsprocess. Undersökningen baseras sig på den utvecklingsprocess med Scrum som används på en sektion vid avdelningen Applikationer och Service på Sony Mobile Communications AB i Lund, Sverige.
Det första målet med examensarbetet var att förse sektionen med ett antal förslag på hur de kan förbättra sin utvecklingsprocess för att ytterligare kombinera agil utveckling och användarcentrerad design. Eftersom sektionen nyligen har startat ett projekt angående användbarhetstester med LTH (Lunds Tekniska Högskola) och kombinerar detta med deras utvecklingsprocess, var det angeläget att undersöka om det ger någon nytta tillbaka till utvecklingsprocessen. Därför var detta det andra målet med examensarbetet.
För att kunna uppnå syftet och målen med examensarbetet genomfördes en casestudie där den nuvarande utvecklingsprocessen undersöktes, evaluerades och analyserades. Den metod som användes i studien var etnografisk och teammedlemmarna i utvecklingsteamen på sektionen användes som referensmaterial. För att undersöka användbarhetstesterna användes både teammedlemmarna och de testpersoner som deltog i testerna som referensmaterial.
Resultatet av studien visar att användbarhetstesterna som utförs på sektionen ger något tillbaka och speciellt i ökad medvetenhet gällande användarupplevelsefrågor och användbarhetsfrågor. Denna medvetenhetsökning berör speciellt utvecklarna och produktägarna. När det kommer till undersökningen, evalueringen och analysen av den nuvarande utvecklingsprocess som används på sektionen resulterade det i fem stycken rekommendationer av hur processen ytterligare kan ta hänsyn till användarcentrerad design. Det sammanlagda utlåtandet av rekommendationerna är att den nuvarande processen måste i ett tidigare skedde kombinera användarcentrerad design genom att använda sig av fler användbarhetsmetoder och slutanvändare. (Less)
Abstract
The main purpose of this master´s thesis was to investigate how agile development and user-centered design can be combined in a development process. The target development process for this investigation was a development process at a section in the department Application and Service at Sony Mobile Communications AB in Lund, Sweden.
The first goal of the thesis was to provide the section with a set of recommendations, concerning how they further can combine agile development and user-centered design in their development process. Furthermore, the section had started a pilot project concerning usability testing with LTH (The Faculty of Engineering at Lund University), and therefore it was interesting to know whether this gives something back... (More)
The main purpose of this master´s thesis was to investigate how agile development and user-centered design can be combined in a development process. The target development process for this investigation was a development process at a section in the department Application and Service at Sony Mobile Communications AB in Lund, Sweden.
The first goal of the thesis was to provide the section with a set of recommendations, concerning how they further can combine agile development and user-centered design in their development process. Furthermore, the section had started a pilot project concerning usability testing with LTH (The Faculty of Engineering at Lund University), and therefore it was interesting to know whether this gives something back in return on investment to the development process. Consequently, this was the second goal of the thesis.
In order to fulfill the purpose and goals of the thesis a case study was performed. The performance resulted in an examination, evaluation and analysis regarding the current development process. The method used in the case study was ethnographical and the development teams at the section were used as reference material. Moreover, to be able to investigate the potential return on investment for the usability tests both development teams and test persons attending the test sessions were used as reference material.
The result of the case study revealed a return on investment for the started usability tests and this investment the development teams most benefits from. The benefit of the development teams, especially the developers and product owners, is the increase of awareness towards user experience questions and usability questions. Furthermore, the examination, evaluation and analysis of the current development process resulted in five recommendations of how the development process at the section further can combine agile development and user-centered design. The outcome of these recommendations is that the current development process needs to combine user-centered design by more involvement of usability evaluation methods and end-users at an earlier stage. (Less)
Please use this url to cite or link to this publication:
author
Jönsson, Emelie LU
supervisor
organization
course
MAMM01 20131
year
type
H2 - Master's Degree (Two Years)
subject
keywords
user-centered design, scrum, agile development, usability, user experience, requirement engineering
publication/series
LUTMDN/TMAT-5168-SE
other publication id
LUTMDN/TMAT-5168-SE
language
English
id
3802849
date added to LUP
2014-08-07 10:18:15
date last changed
2014-08-07 10:18:15
@misc{3802849,
  abstract     = {The main purpose of this master´s thesis was to investigate how agile development and user-centered design can be combined in a development process. The target development process for this investigation was a development process at a section in the department Application and Service at Sony Mobile Communications AB in Lund, Sweden.
The first goal of the thesis was to provide the section with a set of recommendations, concerning how they further can combine agile development and user-centered design in their development process. Furthermore, the section had started a pilot project concerning usability testing with LTH (The Faculty of Engineering at Lund University), and therefore it was interesting to know whether this gives something back in return on investment to the development process. Consequently, this was the second goal of the thesis. 
In order to fulfill the purpose and goals of the thesis a case study was performed. The performance resulted in an examination, evaluation and analysis regarding the current development process. The method used in the case study was ethnographical and the development teams at the section were used as reference material. Moreover, to be able to investigate the potential return on investment for the usability tests both development teams and test persons attending the test sessions were used as reference material. 
The result of the case study revealed a return on investment for the started usability tests and this investment the development teams most benefits from. The benefit of the development teams, especially the developers and product owners, is the increase of awareness towards user experience questions and usability questions. Furthermore, the examination, evaluation and analysis of the current development process resulted in five recommendations of how the development process at the section further can combine agile development and user-centered design. The outcome of these recommendations is that the current development process needs to combine user-centered design by more involvement of usability evaluation methods and end-users at an earlier stage.},
  author       = {Jönsson, Emelie},
  keyword      = {user-centered design,scrum,agile development,usability,user experience,requirement engineering},
  language     = {eng},
  note         = {Student Paper},
  series       = {LUTMDN/TMAT-5168-SE},
  title        = {Agile Development and User-Centered Design - a case study at Sony Mobile Communications AB},
  year         = {2013},
}