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Strategier i samtal med ofrivilliga klienter - en kvalitativ forskningsstudie

Brinkåker Pantzar, Emelie LU and Nilsson, Lovisa LU (2013) SOPA63 20131
School of Social Work
Abstract
The aim of this study was to examine if social workers use any strategies when communicating to young involuntary clients.
Our study was based on six interviews with social workers who work with young adults in social services. We wanted to find out what kind of strategies or methods social workers use in their contact with resistant clients and what difficulties they experience when communicating to these clients.
We have analyzed our results with Rooney’s (2009) theory motivational congruence to find out if the social workers in the survey use this theory as a strategy in their work with young involuntary clients.
The result of the survey shows that the social workers do not use the theory motivational congruence entirely, but we... (More)
The aim of this study was to examine if social workers use any strategies when communicating to young involuntary clients.
Our study was based on six interviews with social workers who work with young adults in social services. We wanted to find out what kind of strategies or methods social workers use in their contact with resistant clients and what difficulties they experience when communicating to these clients.
We have analyzed our results with Rooney’s (2009) theory motivational congruence to find out if the social workers in the survey use this theory as a strategy in their work with young involuntary clients.
The result of the survey shows that the social workers do not use the theory motivational congruence entirely, but we can see that all of the respondents use at least one of Rooney’s points. The social workers think it is important to inform the client about the whole situation and to be clear with the client. There are difficulties in the work with involuntary clients. The social workers believe it is hard to reach silent clients who do not respond to questions in conversations. They also find it difficult to create a good relationship with an involuntary client who are resistant and who does not agree in the need of being helped. (Less)
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author
Brinkåker Pantzar, Emelie LU and Nilsson, Lovisa LU
supervisor
organization
course
SOPA63 20131
year
type
M2 - Bachelor Degree
subject
keywords
social workers, involuntary clients, communicative strategies, motivational congruence.
language
Swedish
id
4017089
date added to LUP
2013-09-05 11:53:08
date last changed
2013-09-05 11:53:08
@misc{4017089,
  abstract     = {The aim of this study was to examine if social workers use any strategies when communicating to young involuntary clients. 
Our study was based on six interviews with social workers who work with young adults in social services. We wanted to find out what kind of strategies or methods social workers use in their contact with resistant clients and what difficulties they experience when communicating to these clients.
We have analyzed our results with Rooney’s (2009) theory motivational congruence to find out if the social workers in the survey use this theory as a strategy in their work with young involuntary clients. 
The result of the survey shows that the social workers do not use the theory motivational congruence entirely, but we can see that all of the respondents use at least one of Rooney’s points. The social workers think it is important to inform the client about the whole situation and to be clear with the client. There are difficulties in the work with involuntary clients. The social workers believe it is hard to reach silent clients who do not respond to questions in conversations. They also find it difficult to create a good relationship with an involuntary client who are resistant and who does not agree in the need of being helped.},
  author       = {Brinkåker Pantzar, Emelie and Nilsson, Lovisa},
  keyword      = {social workers,involuntary clients,communicative strategies,motivational congruence.},
  language     = {swe},
  note         = {Student Paper},
  title        = {Strategier i samtal med ofrivilliga klienter - en kvalitativ forskningsstudie},
  year         = {2013},
}