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The impact of internet based information sources on patient satisfaction of care in Region Skåne – A cross sectional study using survey data

Wahlstedt, Emma LU (2014) MPHN11 20141
Social Medicine and Global Health
Abstract
Background: Health care reforms introducing patient choice have been gaining popularity during the last decades and several countries have implemented patient choice. The underlying principle of patient choice is anchored in the concept of the well-informed patient, an individual that knows what he or she is choosing between. Several information sources, related to choice of caregiver and treatments have been made available for the population but the reality is that very few use them. The aim of this study is to investigate the use of internet based information services (IBIS) to compare caregivers and its impact on satisfaction with care, in the wake of the implementation of Hälsoval Skåne in the Swedish council of Region Skåne in 2009.
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Background: Health care reforms introducing patient choice have been gaining popularity during the last decades and several countries have implemented patient choice. The underlying principle of patient choice is anchored in the concept of the well-informed patient, an individual that knows what he or she is choosing between. Several information sources, related to choice of caregiver and treatments have been made available for the population but the reality is that very few use them. The aim of this study is to investigate the use of internet based information services (IBIS) to compare caregivers and its impact on satisfaction with care, in the wake of the implementation of Hälsoval Skåne in the Swedish council of Region Skåne in 2009.
Methods: Using data from 2010 and 2013 population survey “Vårdbarometern”, this study used a logistic regression model to investigate the impact of IBIS-use on satisfaction with primary care givers. To visualise the utilisation of IBIS and characteristics of an IBIS-user, descriptive statistics and Pearson’s Chi-square test were used.
Results: The findings from this study show that the use of IBIS in Region Skåne was low in both 2010 and 2013 and that an IBIS user was less likely to feel high satisfaction with their primary care. The typical IBIS user was more often young, well educated, female and considered themselves healthy.
Conclusion: This study contributed to the pool of existing evidence about the impact that information use has on satisfaction with care. The study confirms previous findings of low utilization of IBIS and emphasis that further research is needed for IBIS to fulfil its full potential. (Less)
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author
Wahlstedt, Emma LU
supervisor
organization
course
MPHN11 20141
year
type
H2 - Master's Degree (Two Years)
subject
keywords
Primary health care, Health reform, Health information, Public health, Patient choice
language
English
id
4500307
date added to LUP
2014-07-14 10:30:42
date last changed
2014-09-04 08:34:31
@misc{4500307,
  abstract     = {{Background: Health care reforms introducing patient choice have been gaining popularity during the last decades and several countries have implemented patient choice. The underlying principle of patient choice is anchored in the concept of the well-informed patient, an individual that knows what he or she is choosing between. Several information sources, related to choice of caregiver and treatments have been made available for the population but the reality is that very few use them. The aim of this study is to investigate the use of internet based information services (IBIS) to compare caregivers and its impact on satisfaction with care, in the wake of the implementation of Hälsoval Skåne in the Swedish council of Region Skåne in 2009. 
Methods: Using data from 2010 and 2013 population survey “Vårdbarometern”, this study used a logistic regression model to investigate the impact of IBIS-use on satisfaction with primary care givers. To visualise the utilisation of IBIS and characteristics of an IBIS-user, descriptive statistics and Pearson’s Chi-square test were used.
Results: The findings from this study show that the use of IBIS in Region Skåne was low in both 2010 and 2013 and that an IBIS user was less likely to feel high satisfaction with their primary care. The typical IBIS user was more often young, well educated, female and considered themselves healthy.
Conclusion: This study contributed to the pool of existing evidence about the impact that information use has on satisfaction with care. The study confirms previous findings of low utilization of IBIS and emphasis that further research is needed for IBIS to fulfil its full potential.}},
  author       = {{Wahlstedt, Emma}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{The impact of internet based information sources on patient satisfaction of care in Region Skåne – A cross sectional study using survey data}},
  year         = {{2014}},
}