Patienters och personals upplevelser av bemötandet
(2014) SOAM22 20141School of Social Work
- Abstract
- To be in the hospital as a patient is a special occurrence, and patients’ experiences often vary when it comes to care, specifically in relation to hospital staff. The purpose of this study was to examine patients’ and personnel’s experiences of the care in an orthopedic clinic and to explore causal factors that maybe are affecting the experience of care. The community, the organization of the hospital and people’s interaction with each other, is things that affect care experience. In order to analyze social interaction and the energy that is transferred between patients and staff, Goffman’s and Collins’ interaction theories, Turner´s role theory and Parson´s, Wadell and Wadell´s and Waddell, Pilowsky and Bond´s theory about the sick role... (More)
- To be in the hospital as a patient is a special occurrence, and patients’ experiences often vary when it comes to care, specifically in relation to hospital staff. The purpose of this study was to examine patients’ and personnel’s experiences of the care in an orthopedic clinic and to explore causal factors that maybe are affecting the experience of care. The community, the organization of the hospital and people’s interaction with each other, is things that affect care experience. In order to analyze social interaction and the energy that is transferred between patients and staff, Goffman’s and Collins’ interaction theories, Turner´s role theory and Parson´s, Wadell and Wadell´s and Waddell, Pilowsky and Bond´s theory about the sick role were applied in this study. Additionally, the theories help explain the relationship between the professional role and the sick role and what factors are affecting the experience of care. The investigation was grounded on interviews with open questions. Fourteen patients were interviewed alone, and four groups with in total 13 patients from the ages of 15-80 years were interviewed. A further 14 persons with different professions working at the same orthopedic clinic were interviewed alone. The interviewed persons described both good and bad care experiences. The patients had experienced dependency, vulnerability and valued respect. The interaction and relation was the most important aspect of their experience for both the patients and the personnel even if community organizational factors, routines and rules also affected the care experiences. The results of this study are in accordance with the findings of previous researchers. The patients’ and staff’s experiences have to be understood in their context, but the results prove that the interaction and relation between patients and staff members in their special roles are very important. Basic needs are comprehensive such as having time for the patient, to comply, confirm and listen to every individual person. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/4611277
- author
- Jeppsson, Charlotte LU
- supervisor
- organization
- course
- SOAM22 20141
- year
- 2014
- type
- H2 - Master's Degree (Two Years)
- subject
- keywords
- professional-patient relations, social interaction, interpersonal relations, role theory, professional role, sick role, nurse patient relations, communication, attitude, encounter, healthcare
- language
- Swedish
- id
- 4611277
- date added to LUP
- 2014-09-03 14:10:41
- date last changed
- 2014-09-03 14:10:41
@misc{4611277,
abstract = {{To be in the hospital as a patient is a special occurrence, and patients’ experiences often vary when it comes to care, specifically in relation to hospital staff. The purpose of this study was to examine patients’ and personnel’s experiences of the care in an orthopedic clinic and to explore causal factors that maybe are affecting the experience of care. The community, the organization of the hospital and people’s interaction with each other, is things that affect care experience. In order to analyze social interaction and the energy that is transferred between patients and staff, Goffman’s and Collins’ interaction theories, Turner´s role theory and Parson´s, Wadell and Wadell´s and Waddell, Pilowsky and Bond´s theory about the sick role were applied in this study. Additionally, the theories help explain the relationship between the professional role and the sick role and what factors are affecting the experience of care. The investigation was grounded on interviews with open questions. Fourteen patients were interviewed alone, and four groups with in total 13 patients from the ages of 15-80 years were interviewed. A further 14 persons with different professions working at the same orthopedic clinic were interviewed alone. The interviewed persons described both good and bad care experiences. The patients had experienced dependency, vulnerability and valued respect. The interaction and relation was the most important aspect of their experience for both the patients and the personnel even if community organizational factors, routines and rules also affected the care experiences. The results of this study are in accordance with the findings of previous researchers. The patients’ and staff’s experiences have to be understood in their context, but the results prove that the interaction and relation between patients and staff members in their special roles are very important. Basic needs are comprehensive such as having time for the patient, to comply, confirm and listen to every individual person.}},
author = {{Jeppsson, Charlotte}},
language = {{swe}},
note = {{Student Paper}},
title = {{Patienters och personals upplevelser av bemötandet}},
year = {{2014}},
}