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IKT = Effektiv internkommunikation?

Källmark, Anna LU and Rundqvist, Sanna LU (2014) SKDK01 20141
Department of Strategic Communication
Abstract (Swedish)
På dagens arbetsplatser används informations- och kommunikationsverktyg i allt större utsträckning. Användningen har, utifrån vissa aspekter, visat sig inverka negativt på de anställdas arbete och på den interna kommunikationen. Tidigare forskning har berört stress orsakad av informations- och kommunikationsteknologi (IKT) men få studier har gjorts för att studera hur anställda upplever arbetet med IKT, och hur stressen orsakad av användningen kan inverka på intern-kommunikationen. Syftet med denna studie är därför att granska vilka effekter IKT-användning medför, samt studera hur användning av IKT-verktyg påverkar internkommunikationen mellan anställda. För att uppnå studiens syfte har kvalitativa semistrukturerade intervjuer genomförts... (More)
På dagens arbetsplatser används informations- och kommunikationsverktyg i allt större utsträckning. Användningen har, utifrån vissa aspekter, visat sig inverka negativt på de anställdas arbete och på den interna kommunikationen. Tidigare forskning har berört stress orsakad av informations- och kommunikationsteknologi (IKT) men få studier har gjorts för att studera hur anställda upplever arbetet med IKT, och hur stressen orsakad av användningen kan inverka på intern-kommunikationen. Syftet med denna studie är därför att granska vilka effekter IKT-användning medför, samt studera hur användning av IKT-verktyg påverkar internkommunikationen mellan anställda. För att uppnå studiens syfte har kvalitativa semistrukturerade intervjuer genomförts på anställda från fyra svenska kommuner. Resultatet visar att anställda upplever arbetet med IKT-verktyg som stress-framkallande, då det leder till fler arbetsuppgifter och en oförmåga att kunna hantera den ökade information som IKT-verktyg medför. Studien tyder även på att den interna kommunikationen påverkats både positivt som negativt till följd av det ökade IKT-användandet. (Less)
Abstract
In today's workplace, information and communication technology (ICT) have seen an increased use and certain aspects of this use has proved to have a negative impact on employees' work performance and on the internal communication within an organization. Previous research has examined stress caused by ICT, but few studies have been done in order to study how employees perceive their work with ICT, how they handle stress caused by ICT use and how the stress caused by this use may affect internal communications. The purpose of this study is therefore to examine the impact of the use of ICT, and to study how the use of ICT tools affects the internal communication between employees. To achieve the purpose of the study, we have applied... (More)
In today's workplace, information and communication technology (ICT) have seen an increased use and certain aspects of this use has proved to have a negative impact on employees' work performance and on the internal communication within an organization. Previous research has examined stress caused by ICT, but few studies have been done in order to study how employees perceive their work with ICT, how they handle stress caused by ICT use and how the stress caused by this use may affect internal communications. The purpose of this study is therefore to examine the impact of the use of ICT, and to study how the use of ICT tools affects the internal communication between employees. To achieve the purpose of the study, we have applied qualitative semi-structured interviews, and interviewed eight employees from four Swedish municipalities. The result of the research shows that employees experience work with ICT tools as stressful, as it leads to an increased amount of workload as well as an inability to manage the increased information that ICT brings. The study also suggests that the internal communication affected both positively and negatively as a result of the increase in ICT use. (Less)
Please use this url to cite or link to this publication:
author
Källmark, Anna LU and Rundqvist, Sanna LU
supervisor
organization
alternative title
En kvalitativ studie om teknikrelaterad stress och dess inverkan på internkommunikation
course
SKDK01 20141
year
type
M2 - Bachelor Degree
subject
keywords
Organizational communication, Internal communication, Communication channels, ICT, Technostress, Stress, Information overload, Communication climate
language
Swedish
id
4623003
date added to LUP
2014-09-10 10:38:58
date last changed
2014-09-10 10:38:58
@misc{4623003,
  abstract     = {{In today's workplace, information and communication technology (ICT) have seen an increased use and certain aspects of this use has proved to have a negative impact on employees' work performance and on the internal communication within an organization. Previous research has examined stress caused by ICT, but few studies have been done in order to study how employees perceive their work with ICT, how they handle stress caused by ICT use and how the stress caused by this use may affect internal communications. The purpose of this study is therefore to examine the impact of the use of ICT, and to study how the use of ICT tools affects the internal communication between employees. To achieve the purpose of the study, we have applied qualitative semi-structured interviews, and interviewed eight employees from four Swedish municipalities. The result of the research shows that employees experience work with ICT tools as stressful, as it leads to an increased amount of workload as well as an inability to manage the increased information that ICT brings. The study also suggests that the internal communication affected both positively and negatively as a result of the increase in ICT use.}},
  author       = {{Källmark, Anna and Rundqvist, Sanna}},
  language     = {{swe}},
  note         = {{Student Paper}},
  title        = {{IKT = Effektiv internkommunikation?}},
  year         = {{2014}},
}