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Performance measurement system for warehouse activities based on the SCOR® model : A research study in collaboration with Consafe Logistics AB, Sweden

Frankel, Jonathan LU and Axelsson, Per LU (2014) MTT820 20141
Engineering Logistics
Abstract
Background: SCOR is a worldwide accepted and renowned process reference model that is developed and endorsed by the non-profit organization Supply Chain Council. It’s a cross-industry diagnostic tool for supply chain management. Consafe Logistics wanted to know if a performance measurement system for warehouse activities could be developed based on the SCOR model, and how it could be applied in their organization to offer enhanced customer satisfaction.

Research issue: Previously, there’s been no standardized model used to define warehouse metrics at Consafe Logistics. If more relevant and standardized metrics would be used, Consafe Logistics could arguably be more efficient, give better support to customers and consequently generate... (More)
Background: SCOR is a worldwide accepted and renowned process reference model that is developed and endorsed by the non-profit organization Supply Chain Council. It’s a cross-industry diagnostic tool for supply chain management. Consafe Logistics wanted to know if a performance measurement system for warehouse activities could be developed based on the SCOR model, and how it could be applied in their organization to offer enhanced customer satisfaction.

Research issue: Previously, there’s been no standardized model used to define warehouse metrics at Consafe Logistics. If more relevant and standardized metrics would be used, Consafe Logistics could arguably be more efficient, give better support to customers and consequently generate greater customer satisfaction. The research should investigate if the SCOR framework
can be applied to the company’s services within warehouse management. Furthermore, Consafe Logistics would like to gain a comprehensive picture of what metrics their customers currently measure in order to identify if metrics from the SCOR portfolio are applicable.

Purpose: The purpose of this study was to develop a performance measurement system for warehouse activities; the system should be based on the Supply Chain Operations Reference (SCOR) model.

Method: The method used in this study was a combination of many elements. First a situation analysis were performed to clarify the initially vague information and to be able to construct the research issue, the purpose and the delimitations for this study. Then a literature study was conducted to make sure enough knowledge was gained about warehouse management, performance measurements and the SCOR model. The empirical data was gathered in a combinatory approach between a qualitative pre-study and a quantitative and qualitative web-based survey. The main purpose of the prestudy was to gain relevant and in depth information from practitioners. The survey was a broader investigation and thereby gave more opportunity for generalization. The information was then analyzed and a performance measurement system for warehouse activities was developed.

Conclusions: This study has reached its purpose to develop a performance measurement system based on SCOR. A process model that focuses on the operational tasks within warehousing was designed. If Consafe Logistics implements this warehouse process model, a relevant set of metrics can be achieved for each customer. In this way Consafe Logistics could save a lot of resources in trying to figure out what clients want to measure. (Less)
Please use this url to cite or link to this publication:
author
Frankel, Jonathan LU and Axelsson, Per LU
supervisor
organization
course
MTT820 20141
year
type
M1 - University Diploma
subject
keywords
SCOR, performance measurement system, warehouse management, warehousing, processes, metrics, key performance indicators
report number
5770
language
English
id
4692966
date added to LUP
2014-10-01 11:23:04
date last changed
2014-10-01 11:23:04
@misc{4692966,
  abstract     = {{Background: SCOR is a worldwide accepted and renowned process reference model that is developed and endorsed by the non-profit organization Supply Chain Council. It’s a cross-industry diagnostic tool for supply chain management. Consafe Logistics wanted to know if a performance measurement system for warehouse activities could be developed based on the SCOR model, and how it could be applied in their organization to offer enhanced customer satisfaction.

Research issue: Previously, there’s been no standardized model used to define warehouse metrics at Consafe Logistics. If more relevant and standardized metrics would be used, Consafe Logistics could arguably be more efficient, give better support to customers and consequently generate greater customer satisfaction. The research should investigate if the SCOR framework
can be applied to the company’s services within warehouse management. Furthermore, Consafe Logistics would like to gain a comprehensive picture of what metrics their customers currently measure in order to identify if metrics from the SCOR portfolio are applicable.

Purpose: The purpose of this study was to develop a performance measurement system for warehouse activities; the system should be based on the Supply Chain Operations Reference (SCOR) model.

Method: The method used in this study was a combination of many elements. First a situation analysis were performed to clarify the initially vague information and to be able to construct the research issue, the purpose and the delimitations for this study. Then a literature study was conducted to make sure enough knowledge was gained about warehouse management, performance measurements and the SCOR model. The empirical data was gathered in a combinatory approach between a qualitative pre-study and a quantitative and qualitative web-based survey. The main purpose of the prestudy was to gain relevant and in depth information from practitioners. The survey was a broader investigation and thereby gave more opportunity for generalization. The information was then analyzed and a performance measurement system for warehouse activities was developed.

Conclusions: This study has reached its purpose to develop a performance measurement system based on SCOR. A process model that focuses on the operational tasks within warehousing was designed. If Consafe Logistics implements this warehouse process model, a relevant set of metrics can be achieved for each customer. In this way Consafe Logistics could save a lot of resources in trying to figure out what clients want to measure.}},
  author       = {{Frankel, Jonathan and Axelsson, Per}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Performance measurement system for warehouse activities based on the SCOR® model : A research study in collaboration with Consafe Logistics AB, Sweden}},
  year         = {{2014}},
}