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FUSS - Future Self Service for Skånetrafiken

Nordenson, Anton and Winberg, Nathalie (2016) In Diploma work IDEL01 20161
Industrial Design
Abstract
The purpose with this project was to create future self-service points for Skånetrafiken. The ticket machines that are in use today are difficult to interact with and excluding to people who are sight impaired or uses a wheelchair. Since Skånetrafiken are going to implement new self-service solutions in 2019 they want suggestions on how it could be designed. We thought that this project was an exciting and important challenge where our goal was to combine universal design and innovation.

Our solutions were created by doing research on existing ticket machines, other self-service points and technology that is, or on their way in, to the market today. Survey, brainstorming and scenarios were used both for testing and generate new ideas.... (More)
The purpose with this project was to create future self-service points for Skånetrafiken. The ticket machines that are in use today are difficult to interact with and excluding to people who are sight impaired or uses a wheelchair. Since Skånetrafiken are going to implement new self-service solutions in 2019 they want suggestions on how it could be designed. We thought that this project was an exciting and important challenge where our goal was to combine universal design and innovation.

Our solutions were created by doing research on existing ticket machines, other self-service points and technology that is, or on their way in, to the market today. Survey, brainstorming and scenarios were used both for testing and generate new ideas. Ideas were visualized by sketches and evaluated from our function analysis and the best ones got refinements and form variations through sketches and CAD. The form ideas for the ticket machine was built in cardboard and the final concept were visualized with renderings and a full scale prototype. We created and evaluated the interface through both analog and digital user tests.

The result consist of three different parts were the first one is a traveling system, the second one is a digital interface and the third part is ticket machines in two sizes. Our traveling system divides Skåne into three zones which allow one ticket to be valid in a bigger area. It also simplifies purchasing of tickets. The users can choose to use a bank card, smart phone or other smart devices equipped with NFC-technology as their personal travel pass. The interface is designed to make it more user friendly and speed up the ticket process, and the big ticket machine has a tall and bent screen where the interface is adjustable after the height of the user. The small ticket machine is supposed to be a compliment to the larger machine but also placed on bigger bus stops. It has a screen on one side, and on the other side is an area where the user can place their smart phone to get a temporary ticket app. (Less)
Please use this url to cite or link to this publication:
author
Nordenson, Anton and Winberg, Nathalie
supervisor
organization
course
IDEL01 20161
year
type
M2 - Bachelor Degree
subject
publication/series
Diploma work
report number
ISRN-Number: LUT-DVIDE/ EX--16/50337—SE
language
English
id
8883464
date added to LUP
2016-06-23 13:39:43
date last changed
2016-06-23 13:39:43
@misc{8883464,
  abstract     = {The purpose with this project was to create future self-service points for Skånetrafiken. The ticket machines that are in use today are difficult to interact with and excluding to people who are sight impaired or uses a wheelchair. Since Skånetrafiken are going to implement new self-service solutions in 2019 they want suggestions on how it could be designed. We thought that this project was an exciting and important challenge where our goal was to combine universal design and innovation.

Our solutions were created by doing research on existing ticket machines, other self-service points and technology that is, or on their way in, to the market today. Survey, brainstorming and scenarios were used both for testing and generate new ideas. Ideas were visualized by sketches and evaluated from our function analysis and the best ones got refinements and form variations through sketches and CAD. The form ideas for the ticket machine was built in cardboard and the final concept were visualized with renderings and a full scale prototype. We created and evaluated the interface through both analog and digital user tests.

The result consist of three different parts were the first one is a traveling system, the second one is a digital interface and the third part is ticket machines in two sizes. Our traveling system divides Skåne into three zones which allow one ticket to be valid in a bigger area. It also simplifies purchasing of tickets. The users can choose to use a bank card, smart phone or other smart devices equipped with NFC-technology as their personal travel pass. The interface is designed to make it more user friendly and speed up the ticket process, and the big ticket machine has a tall and bent screen where the interface is adjustable after the height of the user. The small ticket machine is supposed to be a compliment to the larger machine but also placed on bigger bus stops. It has a screen on one side, and on the other side is an area where the user can place their smart phone to get a temporary ticket app.},
  author       = {Nordenson, Anton and Winberg, Nathalie},
  language     = {eng},
  note         = {Student Paper},
  series       = {Diploma work},
  title        = {FUSS - Future Self Service for Skånetrafiken},
  year         = {2016},
}