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Det digitala vårdmötet: En kvalitativ studie om hur Min Doktor arbetar med varumärkesbyggande och relationsskapande marknadskommunikation

Nyhlén, Amanda LU and Nilsson, Ida LU (2017) SKDK02 20171
Department of Strategic Communication
Abstract
Health care has always been based on the physical encounter and the relationship between doctor and patient, but the development of digital healthcare has changed these conditions. Therefore, this study intends to explore how Swedish digital healthcare centers are trying to create and maintain relationships with their patients, and how they communicate with their external stakeholders in order to position their brand. To find this out, one of the largest players in digital primary care in Sweden, Min Doktor, and their marketing communications is investigated. The study thus intends to increase knowledge about brand and relationship building communications in the development of Sweden’s digital healthcare. With a hermeneutic approach, a... (More)
Health care has always been based on the physical encounter and the relationship between doctor and patient, but the development of digital healthcare has changed these conditions. Therefore, this study intends to explore how Swedish digital healthcare centers are trying to create and maintain relationships with their patients, and how they communicate with their external stakeholders in order to position their brand. To find this out, one of the largest players in digital primary care in Sweden, Min Doktor, and their marketing communications is investigated. The study thus intends to increase knowledge about brand and relationship building communications in the development of Sweden’s digital healthcare. With a hermeneutic approach, a qualitative triangulation has been conducted through analysis of interviews and documents. Based on relevant theories and concepts within the field of strategic communication, the empirical material has been contextualised. The analysis shows that Min Doktor works actively with branding to strengthen their position as a digital healthcare provider in the Swedish market. This is primarily done online and by having a quality that permeates both the communication and the service itself, by actively respond to criticism and by a clear identity system. Furthermore, it appears that Min Doktor is making several communicative actions that are positive for their relationship building, which include the organisation’s name and logotype, a personal tone and offering additional free services. Finally, the fact that the digital healthcare has contributed to the ongoing change in the power balance between doctor and patient is highlighted. (Less)
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author
Nyhlén, Amanda LU and Nilsson, Ida LU
supervisor
organization
course
SKDK02 20171
year
type
M2 - Bachelor Degree
subject
keywords
strategisk kommunikation, varumärkesbyggande kommunikation, relationsskapande kommunikation, marknadskommunikation, e-hälsa, digital vård, digitala vårdcentraler, Min Doktor
language
Swedish
id
8911155
date added to LUP
2017-06-07 13:57:06
date last changed
2017-06-07 13:57:06
@misc{8911155,
  abstract     = {Health care has always been based on the physical encounter and the relationship between doctor and patient, but the development of digital healthcare has changed these conditions. Therefore, this study intends to explore how Swedish digital healthcare centers are trying to create and maintain relationships with their patients, and how they communicate with their external stakeholders in order to position their brand. To find this out, one of the largest players in digital primary care in Sweden, Min Doktor, and their marketing communications is investigated. The study thus intends to increase knowledge about brand and relationship building communications in the development of Sweden’s digital healthcare. With a hermeneutic approach, a qualitative triangulation has been conducted through analysis of interviews and documents. Based on relevant theories and concepts within the field of strategic communication, the empirical material has been contextualised. The analysis shows that Min Doktor works actively with branding to strengthen their position as a digital healthcare provider in the Swedish market. This is primarily done online and by having a quality that permeates both the communication and the service itself, by actively respond to criticism and by a clear identity system. Furthermore, it appears that Min Doktor is making several communicative actions that are positive for their relationship building, which include the organisation’s name and logotype, a personal tone and offering additional free services. Finally, the fact that the digital healthcare has contributed to the ongoing change in the power balance between doctor and patient is highlighted.},
  author       = {Nyhlén, Amanda and Nilsson, Ida},
  keyword      = {strategisk kommunikation,varumärkesbyggande kommunikation,relationsskapande kommunikation,marknadskommunikation,e-hälsa,digital vård,digitala vårdcentraler,Min Doktor},
  language     = {swe},
  note         = {Student Paper},
  title        = {Det digitala vårdmötet: En kvalitativ studie om hur Min Doktor arbetar med varumärkesbyggande och relationsskapande marknadskommunikation},
  year         = {2017},
}