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The User Experience Perspective of Internet of Things Development

Bergman, Johanna and Johansson, Isabelle LU (2017) MAMM01 20171
Ergonomics and Aerosol Technology
Abstract
In current research of Internet of Things (IoT), there is limited research on the user perspective and even less on how companies operating in the field consider User Experience (UX) when developing for IoT. The aim of this thesis is to investigate how UX is considered during the development process of IoT. It also includes exploring to which extent this is done with a data-driven approach. The study includes a literature review and an empirical study. In the empirical study, eleven companies operating within IoT have been interviewed. Even though that it is difficult, based on our results, to distinguish IoT-specific characteristics in the development process, the combination of hardware and software appears to be specifically challenging... (More)
In current research of Internet of Things (IoT), there is limited research on the user perspective and even less on how companies operating in the field consider User Experience (UX) when developing for IoT. The aim of this thesis is to investigate how UX is considered during the development process of IoT. It also includes exploring to which extent this is done with a data-driven approach. The study includes a literature review and an empirical study. In the empirical study, eleven companies operating within IoT have been interviewed. Even though that it is difficult, based on our results, to distinguish IoT-specific characteristics in the development process, the combination of hardware and software appears to be specifically challenging in the context of IoT. When it comes to data-driven development, it was shown that when the companies collect quantitative data, it is preferred to complement it with qualitative data in order to evaluate and improve the UX of a system. Finally, communication, finding the value in connecting things, interaction, and privacy and security have been identified as UX challenges in the context of IoT. (Less)
Abstract (Swedish)
Inom nuvarande forskning om Internet of Things (IoT) finns det inte många studier som har tittat på användarperspektivet eller på hur företag som är verksamma inom IoT avväger användarupplevelse när de utvecklar IoT-produkter. Syftet med denna studie är att undersöka hur användarupplevelsen tas hänsyn till under utvecklingsprocessen för IoT. Den syftar också till att undersöka i vilken utsträckning detta görs på ett datadrivet sätt. Studien inkluderar en litteraturstudie och en empirisk studie. I den empiriska studien har representanter från elva företag som utvecklar IoT-produkter intervjuats. Trots att det är svårt att, baserat på våra resultat, urskilja om det finns några IoT-specifika kännetecken i utvecklingsprocesserna, verkar... (More)
Inom nuvarande forskning om Internet of Things (IoT) finns det inte många studier som har tittat på användarperspektivet eller på hur företag som är verksamma inom IoT avväger användarupplevelse när de utvecklar IoT-produkter. Syftet med denna studie är att undersöka hur användarupplevelsen tas hänsyn till under utvecklingsprocessen för IoT. Den syftar också till att undersöka i vilken utsträckning detta görs på ett datadrivet sätt. Studien inkluderar en litteraturstudie och en empirisk studie. I den empiriska studien har representanter från elva företag som utvecklar IoT-produkter intervjuats. Trots att det är svårt att, baserat på våra resultat, urskilja om det finns några IoT-specifika kännetecken i utvecklingsprocesserna, verkar kombination av hårdvaru- och mjukvaruutveckling vara särskilt utmanande inom IoT. När det gäller datadriven utveckling, visade det sig att företagen som samlar in kvantitativ data också kombinerar det med kvalitativ data för att utvärdera och förbättra användarupplevelsen av ett system. Slutligen har kommunikation, hitta värdet i att koppla upp saker, interaktion och säkerhet och dataintegritet identifierats som utmaningar i sammanhanget av användarupplevelsen av IoT. (Less)
Please use this url to cite or link to this publication:
author
Bergman, Johanna and Johansson, Isabelle LU
supervisor
organization
course
MAMM01 20171
year
type
H2 - Master's Degree (Two Years)
subject
keywords
User Experience, Internet of Things, data-driven, development process
language
English
id
8919050
date added to LUP
2017-06-27 15:01:36
date last changed
2017-06-27 15:01:36
@misc{8919050,
  abstract     = {In current research of Internet of Things (IoT), there is limited research on the user perspective and even less on how companies operating in the field consider User Experience (UX) when developing for IoT. The aim of this thesis is to investigate how UX is considered during the development process of IoT. It also includes exploring to which extent this is done with a data-driven approach. The study includes a literature review and an empirical study. In the empirical study, eleven companies operating within IoT have been interviewed. Even though that it is difficult, based on our results, to distinguish IoT-specific characteristics in the development process, the combination of hardware and software appears to be specifically challenging in the context of IoT. When it comes to data-driven development, it was shown that when the companies collect quantitative data, it is preferred to complement it with qualitative data in order to evaluate and improve the UX of a system. Finally, communication, finding the value in connecting things, interaction, and privacy and security have been identified as UX challenges in the context of IoT.},
  author       = {Bergman, Johanna and Johansson, Isabelle},
  keyword      = {User Experience,Internet of Things,data-driven,development process},
  language     = {eng},
  note         = {Student Paper},
  title        = {The User Experience Perspective of Internet of Things Development},
  year         = {2017},
}