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The Process and Supplier Selection Criteria for Purchasing IT-Consultancy Services

Akej, Henrik and von Knorring, Oskar (2017) MIO920
Production Management
Abstract
There are plenty of IT-consultancy firms operating today, and the numbers
show that they keep getting more and more. At the same time, the demand
for these services are increasing. The biggest issue that these firms face
today is related to finding new business opportunities. The complexity
surrounding the purchase of these services make it a complex subject that is
hard to fully grasp. It includes many variables, and until today, there has
been no framework that considers all of these aspects. Further, the aspects
that determine which supplier that gets chosen have not been investigated
enough in-depth in regards to the purchase of professional services. The
authors have not found a single study focusing specifically on... (More)
There are plenty of IT-consultancy firms operating today, and the numbers
show that they keep getting more and more. At the same time, the demand
for these services are increasing. The biggest issue that these firms face
today is related to finding new business opportunities. The complexity
surrounding the purchase of these services make it a complex subject that is
hard to fully grasp. It includes many variables, and until today, there has
been no framework that considers all of these aspects. Further, the aspects
that determine which supplier that gets chosen have not been investigated
enough in-depth in regards to the purchase of professional services. The
authors have not found a single study focusing specifically on ITconsultancy
services in particular.
The main purpose of this master thesis is to examine and understand the
supplier selection process for IT-consultancy services. The most important
choice criteria concerning supplier selection will be identified and their
impact on the supplier selection process will be discussed. Further, a
modern purchasing framework for IT-consultancy services will be
developed.
This thesis has identified the two most important choice criteria concerning
the supplier selection as being perceived value and relationship. These two
have been investigated in-depth in regard to the purchase of IT-consultancy
services. Further, a unified purchasing framework for IT-consultancy
services have been developed, including several aspects of purchasing.
This thesis has been performed at the Lund Faculty of Engineering, in
collaboration with Cybercom Group AB. The thesis has not looked at
procurement through third parties, or at public procurement and its private
counterpart. The thesis has two intended audiences. The first is academics
and students wishing to gain a deeper understanding of the purchasing of
IT-consultancy services for academic purposes. The second is suppliers of
IT-consultancy services seeking to gain a deeper theoretical understanding
of the way their customers choose suppliers. (Less)
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author
Akej, Henrik and von Knorring, Oskar
supervisor
organization
course
MIO920
year
type
M1 - University Diploma
subject
keywords
IT-consultancy services, Professional services, Supplier selection, Choice criteria for supplier selection, Perceived value, Business relationships, Purchasing framework
other publication id
17/5579
language
English
id
8919117
date added to LUP
2017-06-27 15:38:07
date last changed
2017-06-27 15:38:07
@misc{8919117,
  abstract     = {There are plenty of IT-consultancy firms operating today, and the numbers
show that they keep getting more and more. At the same time, the demand
for these services are increasing. The biggest issue that these firms face
today is related to finding new business opportunities. The complexity
surrounding the purchase of these services make it a complex subject that is
hard to fully grasp. It includes many variables, and until today, there has
been no framework that considers all of these aspects. Further, the aspects
that determine which supplier that gets chosen have not been investigated
enough in-depth in regards to the purchase of professional services. The
authors have not found a single study focusing specifically on ITconsultancy
services in particular.
The main purpose of this master thesis is to examine and understand the
supplier selection process for IT-consultancy services. The most important
choice criteria concerning supplier selection will be identified and their
impact on the supplier selection process will be discussed. Further, a
modern purchasing framework for IT-consultancy services will be
developed.
This thesis has identified the two most important choice criteria concerning
the supplier selection as being perceived value and relationship. These two
have been investigated in-depth in regard to the purchase of IT-consultancy
services. Further, a unified purchasing framework for IT-consultancy
services have been developed, including several aspects of purchasing.
This thesis has been performed at the Lund Faculty of Engineering, in
collaboration with Cybercom Group AB. The thesis has not looked at
procurement through third parties, or at public procurement and its private
counterpart. The thesis has two intended audiences. The first is academics
and students wishing to gain a deeper understanding of the purchasing of
IT-consultancy services for academic purposes. The second is suppliers of
IT-consultancy services seeking to gain a deeper theoretical understanding
of the way their customers choose suppliers.},
  author       = {Akej, Henrik and von Knorring, Oskar},
  keyword      = {IT-consultancy services,Professional services,Supplier selection,Choice criteria for supplier selection,Perceived value,Business relationships,Purchasing framework},
  language     = {eng},
  note         = {Student Paper},
  title        = {The Process and Supplier Selection Criteria for Purchasing IT-Consultancy Services},
  year         = {2017},
}