Kvalitetsarbete och kvalitetsbegreppet inom hemtjänsten i Västerviks kommun.
(2017) SOAM20 20171School of Social Work
- Abstract
- The purpose of this study was to describe and analyze the home care services quality work, and to what extent the quality work actually safeguards the quality aspects formulated as important by the municipality, the home care services and the users. The purpose was further to investigate in which way the presence of private home care providers has influenced quality work and the view on quality. The study was based on twelve semi-structured interviews with managers and staff from municipal and private home care service groups along side with analysis of the municipality's own governing documents, concerning quality work and home care services. The general findings was that the larger part of the quality work takes place in the relationship... (More)
- The purpose of this study was to describe and analyze the home care services quality work, and to what extent the quality work actually safeguards the quality aspects formulated as important by the municipality, the home care services and the users. The purpose was further to investigate in which way the presence of private home care providers has influenced quality work and the view on quality. The study was based on twelve semi-structured interviews with managers and staff from municipal and private home care service groups along side with analysis of the municipality's own governing documents, concerning quality work and home care services. The general findings was that the larger part of the quality work takes place in the relationship between the user of home care services, and the staff, a fact that has both good and bad sides. The municipalities documents focuses on the process (how to work), and the staff focuses on the result: i.e. if the user is satisfied, the quality is deemed to be good. The presence of private home care providers influenced both the daily work, how the user is perceived and how the municipality works with quality issues. The study also showed that ideas, concepts and strategies like quality and user orientated work travels through the organization and becomes translated several times to be able to adapt to the daily work. Even though a clear user perspective is present at every level of the organization, there is big differences in how it manifests itself, due to different moral values and goals at different levels in the organizations. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/8924129
- author
- Dahlström, Caroline LU
- supervisor
- organization
- course
- SOAM20 20171
- year
- 2017
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Quality, quality work, home care services, exit/voice, translation model of change.
- language
- Swedish
- id
- 8924129
- date added to LUP
- 2017-08-30 14:59:25
- date last changed
- 2017-08-30 14:59:25
@misc{8924129,
abstract = {{The purpose of this study was to describe and analyze the home care services quality work, and to what extent the quality work actually safeguards the quality aspects formulated as important by the municipality, the home care services and the users. The purpose was further to investigate in which way the presence of private home care providers has influenced quality work and the view on quality. The study was based on twelve semi-structured interviews with managers and staff from municipal and private home care service groups along side with analysis of the municipality's own governing documents, concerning quality work and home care services. The general findings was that the larger part of the quality work takes place in the relationship between the user of home care services, and the staff, a fact that has both good and bad sides. The municipalities documents focuses on the process (how to work), and the staff focuses on the result: i.e. if the user is satisfied, the quality is deemed to be good. The presence of private home care providers influenced both the daily work, how the user is perceived and how the municipality works with quality issues. The study also showed that ideas, concepts and strategies like quality and user orientated work travels through the organization and becomes translated several times to be able to adapt to the daily work. Even though a clear user perspective is present at every level of the organization, there is big differences in how it manifests itself, due to different moral values and goals at different levels in the organizations.}},
author = {{Dahlström, Caroline}},
language = {{swe}},
note = {{Student Paper}},
title = {{Kvalitetsarbete och kvalitetsbegreppet inom hemtjänsten i Västerviks kommun.}},
year = {{2017}},
}