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”Mitt jobb är att hitta lösningar”: Resursskolepersonals upplevelser och bemötande av konflikter och problemskapande beteende

Larsson, Johanna LU (2017) PSPT02 20171
Department of Psychology
Abstract
Managing conflicts and challenging behaviors among pupils is a significant part of everyday work for school staff. This study broadens the comprehension of the experiences the school staff had from approaching these situations. Semi-structured interviews were conducted with six employees at resource schools on how they experienced the strategies they used, if the strategies seemed effective and what the staff were in need of to be able to approach their pupils in a constructive way. The result was analyzed through a phenomenological approach and the conclusions indicated that conflicts and challenging behaviors often were preceded by the staff making demands on the pupil. Therefore, the staff had many strategies on how to make demands in... (More)
Managing conflicts and challenging behaviors among pupils is a significant part of everyday work for school staff. This study broadens the comprehension of the experiences the school staff had from approaching these situations. Semi-structured interviews were conducted with six employees at resource schools on how they experienced the strategies they used, if the strategies seemed effective and what the staff were in need of to be able to approach their pupils in a constructive way. The result was analyzed through a phenomenological approach and the conclusions indicated that conflicts and challenging behaviors often were preceded by the staff making demands on the pupil. Therefore, the staff had many strategies on how to make demands in ways they experienced being constructive. A complexity was revealed stating whether to keep one’s approach consistent or flexible, and what the consequences of these stands might be. Other strategies aimed at making individual adjustments and also at motivating the pupils to change maladaptive behaviors. The strategies were adapted to the assessed stage of the conflict. Facilitating positive relationships between staff and pupils was considered essential for the pupils’ academic development, as well as creating conditions for changing behaviors. Acting professionally in challenging situations was emphasized, as well as a supportive collegial cooperation. The conclusions point at the importance of evaluating the strategies that are practiced by applying theory and previous research, but also by looking at the consequences they might have on the relationship between the pupils and staff. (Less)
Abstract (Swedish)
Att bemöta konflikter och problemskapande beteende är en betydande del av personalens arbete i skolan. I denna studie fördjupas förståelsen för skolpersonals upplevelser av att bemöta detta. Semistrukturerade intervjuer genomfördes med sex anställda på resursskolor angående deras erfarenheter och upplevelser av strategier de använt sig av, om strategierna var verksamma och vad de behövde för att ha ett verksamt bemötande av eleverna i utmanande situationer. Resultatet analyserades med en fenomenologisk ansats och slutsatserna visade på att konflikter och problemskapande beteenden ofta föregås av att krav ställts på eleven. Därför hade personalen många strategier för att ställa krav på sätt de upplevde var verksamma. Det framkom en... (More)
Att bemöta konflikter och problemskapande beteende är en betydande del av personalens arbete i skolan. I denna studie fördjupas förståelsen för skolpersonals upplevelser av att bemöta detta. Semistrukturerade intervjuer genomfördes med sex anställda på resursskolor angående deras erfarenheter och upplevelser av strategier de använt sig av, om strategierna var verksamma och vad de behövde för att ha ett verksamt bemötande av eleverna i utmanande situationer. Resultatet analyserades med en fenomenologisk ansats och slutsatserna visade på att konflikter och problemskapande beteenden ofta föregås av att krav ställts på eleven. Därför hade personalen många strategier för att ställa krav på sätt de upplevde var verksamma. Det framkom en komplexitet vad det gällde att agera konsekvent, respektive flexibelt, samt vilka effekter man tänkte sig att detta hade. Andra strategier syftade till att göra individuella anpassningar, samt till att motivera eleverna att förändra sina problemskapande beteenden. Strategierna anpassades till det stadie man bedömde konflikten befann sig i. Att främja goda relationer mellan personal och elever sågs som grundläggande för såväl elevernas akademiska utveckling såväl som för beteendeförändrande arbete. Att ha ett professionellt bemötande i utmanande situationer betonades, liksom ett fungerande samarbete med kollegorna. Slutsatserna visar på vikten av ett arbetssätt där man utvärderar strategierna man använder utifrån teori och tidigare forskning såväl som utifrån vilka konsekvenser de har för relationen mellan elev och personal. (Less)
Please use this url to cite or link to this publication:
author
Larsson, Johanna LU
supervisor
organization
course
PSPT02 20171
year
type
H3 - Professional qualifications (4 Years - )
subject
keywords
beteendeproblem, problemskapande beteende, konflikter, konflikthantering, bemötande, beteendeförändring, relationer, resursskola, personal, elever i behov av särskilt stöd, kvalitativ metod
language
Swedish
id
8927657
date added to LUP
2017-10-23 09:32:57
date last changed
2017-10-23 09:32:57
@misc{8927657,
  abstract     = {Managing conflicts and challenging behaviors among pupils is a significant part of everyday work for school staff. This study broadens the comprehension of the experiences the school staff had from approaching these situations. Semi-structured interviews were conducted with six employees at resource schools on how they experienced the strategies they used, if the strategies seemed effective and what the staff were in need of to be able to approach their pupils in a constructive way. The result was analyzed through a phenomenological approach and the conclusions indicated that conflicts and challenging behaviors often were preceded by the staff making demands on the pupil. Therefore, the staff had many strategies on how to make demands in ways they experienced being constructive. A complexity was revealed stating whether to keep one’s approach consistent or flexible, and what the consequences of these stands might be. Other strategies aimed at making individual adjustments and also at motivating the pupils to change maladaptive behaviors. The strategies were adapted to the assessed stage of the conflict. Facilitating positive relationships between staff and pupils was considered essential for the pupils’ academic development, as well as creating conditions for changing behaviors. Acting professionally in challenging situations was emphasized, as well as a supportive collegial cooperation. The conclusions point at the importance of evaluating the strategies that are practiced by applying theory and previous research, but also by looking at the consequences they might have on the relationship between the pupils and staff.},
  author       = {Larsson, Johanna},
  keyword      = {beteendeproblem,problemskapande beteende,konflikter,konflikthantering,bemötande,beteendeförändring,relationer,resursskola,personal,elever i behov av särskilt stöd,kvalitativ metod},
  language     = {swe},
  note         = {Student Paper},
  title        = {”Mitt jobb är att hitta lösningar”: Resursskolepersonals upplevelser och bemötande av konflikter och problemskapande beteende},
  year         = {2017},
}