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Analyzing Call Center Data - A Case Study

Wallin, Arvid LU (2019) STAH11 20182
Department of Statistics
Abstract
Statistical modelling of certain phenomenon to extract patterns is a common theme in data
analysis. Applying this precise theme to call center data is riddled with many practical con-
cerns and has lead to development of new concepts and theories in stochastic processes. In this
thesis we intend to study specic call center dataset with the objective of studying patterns in
call arrivals over a period of time.
Please use this url to cite or link to this publication:
author
Wallin, Arvid LU
supervisor
organization
course
STAH11 20182
year
type
M2 - Bachelor Degree
subject
language
English
id
8975039
date added to LUP
2019-10-01 09:07:32
date last changed
2019-10-01 09:07:32
@misc{8975039,
  abstract     = {{Statistical modelling of certain phenomenon to extract patterns is a common theme in data
analysis. Applying this precise theme to call center data is riddled with many practical con-
cerns and has lead to development of new concepts and theories in stochastic processes. In this
thesis we intend to study specic call center dataset with the objective of studying patterns in
call arrivals over a period of time.}},
  author       = {{Wallin, Arvid}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Analyzing Call Center Data - A Case Study}},
  year         = {{2019}},
}