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”Man måste se det som ett jobb” : En kvalitativ studie om hur sjukhuskuratorer resonerar kring och hanterar emotioner i arbetet.

Klein, Sanna LU (2019) SOPA63 20191
School of Social Work
Abstract
The aim of this study was to investigate and explain how counselors at hospitals describe their experience and coping with emotions at work. The study was based on five qualitative semi-structured interviews with counselors in hospital settings. The main issue in this study was to identify social workers’ strategies for coping with emotions in emotional labour. The primary theoretical framework for the analysis was Richard S. Lazarus and Susan Folkman’s psychological coping theory. The coping theory was combined with sociological role theory, both Erving Goffman’s dramaturgical role theory and Arlie Russell Hochschild’s theory about emotional labour. The results and analysis of this study showed that counselors in hospital settings... (More)
The aim of this study was to investigate and explain how counselors at hospitals describe their experience and coping with emotions at work. The study was based on five qualitative semi-structured interviews with counselors in hospital settings. The main issue in this study was to identify social workers’ strategies for coping with emotions in emotional labour. The primary theoretical framework for the analysis was Richard S. Lazarus and Susan Folkman’s psychological coping theory. The coping theory was combined with sociological role theory, both Erving Goffman’s dramaturgical role theory and Arlie Russell Hochschild’s theory about emotional labour. The results and analysis of this study showed that counselors in hospital settings experience and are engaged in emotional labour, which affect them emotionally. The study has shown that counselors use three strategies in particular to manage emotions and the emotional stress; social support, finding your own thing and entering the professional role. (Less)
Please use this url to cite or link to this publication:
author
Klein, Sanna LU
supervisor
organization
course
SOPA63 20191
year
type
M2 - Bachelor Degree
subject
keywords
Emotions, emotional labour, professionalism, social work, coping strategies, counselling, counselor in hospital setting.
language
Swedish
id
8983162
date added to LUP
2019-06-14 11:52:09
date last changed
2019-06-14 11:52:09
@misc{8983162,
  abstract     = {The aim of this study was to investigate and explain how counselors at hospitals describe their experience and coping with emotions at work. The study was based on five qualitative semi-structured interviews with counselors in hospital settings. The main issue in this study was to identify social workers’ strategies for coping with emotions in emotional labour. The primary theoretical framework for the analysis was Richard S. Lazarus and Susan Folkman’s psychological coping theory. The coping theory was combined with sociological role theory, both Erving Goffman’s dramaturgical role theory and Arlie Russell Hochschild’s theory about emotional labour. The results and analysis of this study showed that counselors in hospital settings experience and are engaged in emotional labour, which affect them emotionally. The study has shown that counselors use three strategies in particular to manage emotions and the emotional stress; social support, finding your own thing and entering the professional role.},
  author       = {Klein, Sanna},
  keyword      = {Emotions,emotional labour,professionalism,social work,coping strategies,counselling,counselor in hospital setting.},
  language     = {swe},
  note         = {Student Paper},
  title        = {”Man måste se det som ett jobb” : En kvalitativ studie om hur sjukhuskuratorer resonerar kring och hanterar emotioner i arbetet.},
  year         = {2019},
}