Har medarbetare och chefer likvärdig upplevelse av feedback på arbetsplatsen?
(2020) PSYK11 20192Department of Psychology
- Abstract (Swedish)
- Syftet med denna studie var att undersöka upplevelsen av daglig feedback, så kallad informell feedback, på arbetsplatser och om den överensstämmer mellan medarbetare och chefer. Denna kvantitativa undersökning skapades utifrån mätinstrumentet Feedback Environment Scale (FES). En undersökningsgrupp med både medarbetare och chefer ingick i studien, bestående av ett 10 minuters frågeformulär (baserat på FES) om upplevelsen av den dagliga feedbacken från chefer till medarbetare på arbetsplatser. Totalt deltog 14 chefer och 41 medarbetare i studien. Resultaten redovisade, i merparten av aspekterna, en överensstämmelse mellan medarbetare och chefers upplevelse av daglig feedbacken på arbetsplatsen. Delskalan “positiv feedback” visade en... (More)
- Syftet med denna studie var att undersöka upplevelsen av daglig feedback, så kallad informell feedback, på arbetsplatser och om den överensstämmer mellan medarbetare och chefer. Denna kvantitativa undersökning skapades utifrån mätinstrumentet Feedback Environment Scale (FES). En undersökningsgrupp med både medarbetare och chefer ingick i studien, bestående av ett 10 minuters frågeformulär (baserat på FES) om upplevelsen av den dagliga feedbacken från chefer till medarbetare på arbetsplatser. Totalt deltog 14 chefer och 41 medarbetare i studien. Resultaten redovisade, i merparten av aspekterna, en överensstämmelse mellan medarbetare och chefers upplevelse av daglig feedbacken på arbetsplatsen. Delskalan “positiv feedback” visade en signifikant skillnad mellan mätgrupperna och generellt fann både medarbetare och chefer att tillit mellan parterna var den viktigaste faktorn för en välfungerande feedback-miljö. Resultaten redogjorde även aspekten “trovärdighet” som den mest förekommande och aspekten “tillgänglighet” som den minst förekommande delskalan på arbetsplatserna. Utifrån resultaten i undersökningen drogs slutsatsen att studiens deltagare till övervägande delen gav stöd för att medarbetare och chefer hade en gemensam upplevelse av feedbacken på arbetsplatserna. (Less)
- Abstract
- The purpose of this study was to explore daily feedback in the workplace and if it corresponds between employees and supervisors. This was explored by a quantitative method, using a research based measuring instrument; Feedback Environment Scale (FES). A sample group consisting of employees and supervisors participated in the study, a 10 minute long questionnaire, based on FES, about the perception of daily feedback from supervisors to employees. A total of 14 supervisors and 41 employees participated in the study. The results showed, in most aspects, a correspondence in perception of daily feedback in the workplace between employees and supervisors. The aspect of “positive feedback” was found significantly different between the two, and... (More)
- The purpose of this study was to explore daily feedback in the workplace and if it corresponds between employees and supervisors. This was explored by a quantitative method, using a research based measuring instrument; Feedback Environment Scale (FES). A sample group consisting of employees and supervisors participated in the study, a 10 minute long questionnaire, based on FES, about the perception of daily feedback from supervisors to employees. A total of 14 supervisors and 41 employees participated in the study. The results showed, in most aspects, a correspondence in perception of daily feedback in the workplace between employees and supervisors. The aspect of “positive feedback” was found significantly different between the two, and both parties found that trust was the most important factor for well functioning feedback environment. The results also showed “source credibility” as most occurring and “availability” as the least occurring aspect in the workplace. A conclusion was made that even though employees found supervisors unavailable, they felt supervisors were trustworthy and have high credibility. The correspondence in perception of daily feedback concluded a common view of how organisations work with feedback environment. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9001655
- author
- Eckerwall, Anna LU and Johnsson, Hanna LU
- supervisor
-
- Mats Dahl LU
- organization
- course
- PSYK11 20192
- year
- 2020
- type
- M2 - Bachelor Degree
- subject
- keywords
- Feedback-miljö, feedbackkultur, arbetsprestation, informell feedback, ledarskap
- language
- Swedish
- id
- 9001655
- date added to LUP
- 2020-01-21 09:21:25
- date last changed
- 2020-01-21 09:21:25
@misc{9001655,
abstract = {{The purpose of this study was to explore daily feedback in the workplace and if it corresponds between employees and supervisors. This was explored by a quantitative method, using a research based measuring instrument; Feedback Environment Scale (FES). A sample group consisting of employees and supervisors participated in the study, a 10 minute long questionnaire, based on FES, about the perception of daily feedback from supervisors to employees. A total of 14 supervisors and 41 employees participated in the study. The results showed, in most aspects, a correspondence in perception of daily feedback in the workplace between employees and supervisors. The aspect of “positive feedback” was found significantly different between the two, and both parties found that trust was the most important factor for well functioning feedback environment. The results also showed “source credibility” as most occurring and “availability” as the least occurring aspect in the workplace. A conclusion was made that even though employees found supervisors unavailable, they felt supervisors were trustworthy and have high credibility. The correspondence in perception of daily feedback concluded a common view of how organisations work with feedback environment.}},
author = {{Eckerwall, Anna and Johnsson, Hanna}},
language = {{swe}},
note = {{Student Paper}},
title = {{Har medarbetare och chefer likvärdig upplevelse av feedback på arbetsplatsen?}},
year = {{2020}},
}