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Socialtjänsten som oljat och grusigt maskineri - Berättelser om internt samarbete kring barn som far illa

Hajduczenia, Jolanta LU and Nielsen, Sara LU (2020) SOPA63 20192
School of Social Work
Abstract
The aim of this study was to examine how professionals in the social services view and talk about the internal cooperation between specialised units at the social services office (i.e. a receiving unit and an investigative unit). The motivation for such a study was located in an identified paradox between rapid societal changes creating more complex client needs and the implementation of new public management and specialised work units. Professionals are expected to simultaneously work within a dynamic environment and at the same time work from a more specialised knowledge base. Some of Mintzberg's classic ideas about organisation and a framework called “strategy as practice” formed the theoretical basis for understanding the experiences... (More)
The aim of this study was to examine how professionals in the social services view and talk about the internal cooperation between specialised units at the social services office (i.e. a receiving unit and an investigative unit). The motivation for such a study was located in an identified paradox between rapid societal changes creating more complex client needs and the implementation of new public management and specialised work units. Professionals are expected to simultaneously work within a dynamic environment and at the same time work from a more specialised knowledge base. Some of Mintzberg's classic ideas about organisation and a framework called “strategy as practice” formed the theoretical basis for understanding the experiences of professionals. To examine how professionals view internal collaboration, we took the following questions into account: What are the different ways of collaborating described by social services professionals? When do – and don't professionals in the reception and investigation unit consider that internal cooperation works? What solutions do professionals seek to improve internal collaboration?
The study is based on a qualitative approach and empirical data has been collected via semi-structured interviews with social secretaries and middle managers. We found three parallel coordinating principles named: assembly line production, informal collaboration, and pragmatic organisation occuring when the need for immediate action arises. Furthermore, our results show that professionals want more collaboration within the organization and between units in order to meet the clients' complex needs. (Less)
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author
Hajduczenia, Jolanta LU and Nielsen, Sara LU
supervisor
organization
course
SOPA63 20192
year
type
M2 - Bachelor Degree
subject
keywords
collaboration principles, collaboration between professionals, cross functional teams, internal collaboration, internal cooperation, management, social service, social work.
language
Swedish
id
9002344
date added to LUP
2020-01-23 15:39:17
date last changed
2020-01-23 15:39:17
@misc{9002344,
  abstract     = {The aim of this study was to examine how professionals in the social services view and talk about the internal cooperation between specialised units at the social services office (i.e. a receiving unit and an investigative unit). The motivation for such a study was located in an identified paradox between rapid societal changes creating more complex client needs and the implementation of new public management and specialised work units. Professionals are expected to simultaneously work within a dynamic environment and at the same time work from a more specialised knowledge base. Some of Mintzberg's classic ideas about organisation and a framework called “strategy as practice” formed the theoretical basis for understanding the experiences of professionals. To examine how professionals view internal collaboration, we took the following questions into account: What are the different ways of collaborating described by social services professionals? When do – and don't professionals in the reception and investigation unit consider that internal cooperation works? What solutions do professionals seek to improve internal collaboration?
The study is based on a qualitative approach and empirical data has been collected via semi-structured interviews with social secretaries and middle managers. We found three parallel coordinating principles named: assembly line production, informal collaboration, and pragmatic organisation occuring when the need for immediate action arises. Furthermore, our results show that professionals want more collaboration within the organization and between units in order to meet the clients' complex needs.},
  author       = {Hajduczenia, Jolanta and Nielsen, Sara},
  keyword      = {collaboration principles,collaboration between professionals,cross functional teams,internal collaboration,internal cooperation,management,social service,social work.},
  language     = {swe},
  note         = {Student Paper},
  title        = {Socialtjänsten som oljat och grusigt maskineri - Berättelser om internt samarbete kring barn som far illa},
  year         = {2020},
}